Etsy's Handmade Blog
Customer Care Update: Canceling Etsy Transactions
Story by CustomerCare
Published on January 7, 2008 in How-To 		Photo by

Anda

UPDATE: Our canceled transactions form is now automated, and so we should not see a delay this holiday season, 2008 / New Year 2009.

With the record sales over the past months, we in Support have also had record transaction issues to address. During the holidays, we got a little swamped, but Chris (RevolvingDork), gave Support a most excellent holiday present: we now have the ability to turn over your cancellations at a faster rate!

As with any new feature, we may or may not have a few kinks to work out. We are completely up to date, so if you have NOT had your transaction canceled, please re-fill out the report and we will get to it lickity split.

FYI:
To cancel an Etsy Transaction, you must be the seller in the transaction. If you are a buyer, please contact the seller and ask them to do this.

The reports are found in the Help section under the "Report a Transaction" link. You can also find a handy link in Your Etsy.


Happy New Year!

Tags cancel, CustomerCare, Customer Support, Help, HOW-TO, non-delivery, problems, report, Seller Handbook, transactions, Your Shop 101
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24 comments     Login to add your own!

Jan. 7, 2008 at 3:58 p.m. alkemystic88

Thanks for the info.

Jan. 7, 2008 at 4:08 p.m. pearceartcqnmore

My cancelled sale is gone, but my shop total still says it's sold.

(I have sold 4 but the shop page says 5.)

Thanks RevolvingDork, you're a genius!
Thanks Etsy Team!

Jan. 7, 2008 at 11:48 p.m. Rosewebs

Thanks for the rainbow selection as well!

Jan. 9, 2008 at 9:39 a.m. brianslittlegirl

*sigh* I had to record my first transaction (as a buyer) this year. So sad! At least it's easyish to do though.

Jan. 9, 2008 at 9:39 a.m. brianslittlegirl

*record=report

Sept. 8, 2008 at 7:02 p.m. lambdapottery

thanks for the info

Sept. 28, 2008 at 8:52 a.m. MonasMane

it happens right?

Oct. 9, 2008 at 10:11 a.m. CoCoArtiste1

thanks for the info. there is a lot to learn.

Dec. 9, 2008 at 1:33 p.m. ReedsQuilting

Thanks for the information

Dec. 13, 2008 at 2:47 a.m. Serendipities4U

Thanks for the info, it would be nice to have a sellers handbook sent to the seller for reference. You can get lost clicking back and forth and searching for certain info.

Dec. 27, 2008 at 12:27 a.m. YBemporium

Thanks for the information.

Feb. 1, 2009 at 9:50 a.m. Tolek

Thank you for the information. I agree with Serendipities4U to have a sellers handbook sent to the seller for reference.

Feb. 16, 2009 at 5:59 p.m. savanarosecottage

I need info. on how to list a reserved order..help

Feb. 21, 2009 at 1:02 p.m. A2SeaCreations

I 2nd that motion... how DO you list a reserved order? Do you just type in 'Reserved For...' and hope no one buys it?
I am new to Etsy so I have lots of questions. So far, everyone here has been awesome and so helpful!

June 18, 2009 at 4:17 a.m. Mindielee

Re: listing a reserved order: If it's an existing listing, I just change the title to "RESERVED for ...(their shop name or first name)." I leave my photos as is, but many seller use a special photo that's not an actual item in their shop. If it's a custom order, I create a regular listing for it but just put RESERVED for ... for the title. In both cases I usually put in "Please do not buy this unless you are ... If you are interested in something similar to this, please contact me."

July 21, 2009 at 4:44 p.m. LoraneR

So glad you are right here...everywhere ....when we need you.
Like Martha S. says, "It's a "good thing."

Aug. 3, 2009 at 1:14 p.m. lorettascreation

Thanks for the information.

Oct. 2, 2009 at 5:53 p.m. Donnasartyparty

Being new, I am just reading everything that you offer. A Handbook would be great. How to design and put on an effective BaNNER WOULD BE GREAT. I am not a computer person, and I don't know how to do too many things. I tried to follow some directions, but goofed up. I will continue to check out. Thanks for being available.

Oct. 7, 2009 at 5:38 p.m. sixbabygirls

great info thanks for the help

Nov. 17, 2009 at 12:32 p.m. 57thirtythree

Good Stuff. Thanks for the update. Cheers, Lo -5733

Dec. 3, 2009 at 9:47 p.m. tiemee

Thanks so much for this!

Dec. 4, 2009 at 1:02 a.m. amoronia

Thank you Etsy support!!!!!!

Dec. 11, 2009 at 8:19 a.m. GoodLife00

thanks. I think i know how to sell on Etsy now

Dec. 13, 2009 at 2:33 a.m. tashascreations

Useful info, it still may take some time. Even with updated system my cancelled transaction was lost in system somewhere and I had to email support couple of times to get it finally cancelled.

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