13.5 Questions about Showcase
1. What is Showcase?Showcase is Etsy’s internal cooperative advertising program. We don't sell outside advertising to companies, but we do sell ad space to our sellers. By purchasing a spot in a Showcase, Etsy sellers can show off their items and help boost their sales and shop awareness. The Showcase is a …
All About Etsy FAQ Series: Meet the Content Folks on the Support Team
In this installment of the All About Etsy FAQ Series, we'll introduce the precious few in charge of investigating flagged items on Etsy: the Content folks on the Support Team. Have you ever wondered what happens when an item is flagged on Etsy? Where do these reports go? Who reads them? What happens next?! A …
Customer Care Tip: Getting Through to Us
Everything is great with a bit of color or pizzaz, but sometimes it can get in the way of important communication. We've noticed recently that some users have animations in their emails to add some excitement to otherwise plain letters. Unfortunately, these adorable little kitties and elephants embed …
Customer Care Tip: Privacy and Custom Orders
Dear Sellers: We love all of the custom items available on Etsy, and we hope that the return of Alchemy will make it easier for buyers to request custom pieces and for sellers to list them. However, there are some things to keep in mind when making and listing custom and personalized items.With such amazing …
Welcome to Etsy, Martha Stewart Watchers!
Welcome to Etsy! We're so glad you were able to see Etsy's Founder, Rob Kalin, on the Martha Stewart Show today! Etsy is an online marketplace where you can buy and sell anything that is handmade. Etsy is a venue where individual sellers across the United States and the world sell their items from their online …
Customer Care Update: Shedding Light on Etsy's Non-Delivery Complaint Process
Dear Buyers & Sellers,There has been concern in the community for the past couple of days regarding Non-delivery complaints and how they are handled by Customer Support. I have created a FAQ list below (feel free to post more questions in the comments below). I would love to hear from both Sellers and Buyers …
Customer Care Tip: Sending an Invoice from PayPal
This article was originally published on February 26, 2008. We've updated the content to be current as of September 8, 2008 for the upcoming holiday selling season. Check out Holiday How-To: Offering Services for more great tips on providing those special extra touches for your holiday shoppers. How to …
All about Etsy FAQ Series: Meet Customer Support
"Oh no! I'm having a problem and I need help but I don't know who to ask?" As part of our All about Etsy FAQ Series, the Customer Support Team has detailed their role at Etsy and the best ways to communicate with them if you need help.We are here to help Etsians! The Support Team writes a Featured Column for the Storque …
Customer Care Update: Canceling Etsy Transactions
UPDATE: Our canceled transactions form is now automated, and so we should not see a delay this holiday season, 2008 / New Year 2009. With the record sales over the past months, we in Support have also had record transaction issues to address. During the holidays, we got a little swamped, but Chris (RevolvingDork …
When to Pay Your Etsy Bill
Dear Sellers!Your Etsy bill is due on the 1st of each month and you can pay it at any time. It becomes overdue on the 15th of the month, at which point you may start to notice some nagging reminders popping up in Your Etsy.In order to clear up some confusion about billing, we've extended the payment grace period …
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