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Being Safe on Etsy: Spotting and Avoiding Advance Fee Fraud

It's important for us at Etsy to ensure our community is safe while using the site. Unfortunately there is no foolproof way to ensure safety online at all times. Sometimes all we can do is give information and hope that well informed users will be able to protect themselves. As the Etsy name spreads …

Tech Updates: Report this Post

Today, we launched a report this post feature to Etsy's forums.  The Community Team at Etsy always appreciates your help in keeping a lively and fun community atmosphere when participating in the forums and we hope this new feature will help make your posting experience run much smoother!  The report this …

Customer Care Tip: Refusing Service

We ask that sellers do everything they can to help a buyer, and to honor the contract they've made when a sale takes place. (See our Terms of Use for more information.) However, if a seller cannot proceed with the sale due to an exceptional circumstance, they may refuse service to a customer. In this case, the …

Customer Care Tip: Kiss and Make Up

We live in a world where not everything is perfect. Sometimes things just don't work out the way we wanted and words are hastily spoken. These not-so-perfect moments sometimes end in not-so-great feedback. However, mistakes happen, but things can be fixed. (At least on Etsy!)Negative and neutral feedback …

Tag Workshop Recap

Here's a recap of last week's tagging workshop for those who missed it! We've edited the transcript a bit to take out some of the "chat chatter." Thanks to everyone who came, it was a great workshop! The admin comments (kfarrell and iheartmoustaches) are in italics to make them a little easier to find. Since it was an …

The Well-Informed Consumer: Shams Revealed!

Hey there rubes!As you may or may not know, there are a lotta tricksters out there looking to separate the fool (that's you) from his money. Well, I'm here to make sure they don't succeed! I'm gonna offer up some advice on how you can better spot and avoid frauds, scams and various forms of flim-flammery online.Today …

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