Team Tip: Mentoring Within Your Team
Etsy Teams are a great way to network, collaborate on group projects and get advice from fellow sellers. We've noticed that some of the most dynamic and successful Teams do some mentoring for each other — sellers with more experience in certain areas of selling provide expertise and knowledge to sellers …
Service Tips for Sellers: What We Can Learn from Great Service Companies
Dear Sellers: What is great service? Who defines it? How do you know if you are delivering great service to your Etsy customers? Good service solves a problem, even before a customer knows that they have one. It is delivering what people expect to receive. To achieve great service is to get below the surface of …
Starlet of Customer Appreciation: beeczarcardsandgifts
As a shopper on Etsy, Mari-Claire aka beeczarcardsandgifts has become well known for her dedication to the "Customer Appreciation" photo — that photo a buyer can upload to accompany feedback on a purchase. In honor of an enhancement we're making to the feature, we invited her to share her thoughts on some of …
Service Tips for Sellers: Building Bridges
Dear Sellers: As an online business owner, you may occasionally have a non-responding customer. They may have made a purchase from you and not specified the custom requirements in order for you to complete the transaction. They may have placed an order and not sent an immediate payment, with no …
Service Tips for Sellers: Top 10 Customer Service Strategies
In many ways, online customer service is even more important than offline service. Online, your competition is closer, just a click away instead of across the street. Customers themselves are becoming more sophisticated and they are demanding better and better service. Throughout the Service Tips for …
Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate
Dear Sellers, Everyone isn't your Sweet Aunt Kate. Everyone has an Aunt Kate — she's the sweetest lady alive, always delighted with your latest crafty endeavor, no matter what it is. It doesn't matter if the glue is a little blobby or there's a tiny smear in the paint — she displays or wears your latest as if it were a …
Community Chatt with Matt 6/27/08
Hello friends, Please join me in the Treehouse Room of the Virtual Labs this Friday, June 27th, at 12:00p.m EDT for our weekly community chat. Times on the Virtual Labs Lobby are displayed in your local time. Topic: The Virtual Labs This week we will be discussing the Virtual Labs and how we can all utilize them …
Service Tips for Sellers: Promoting Repeat Business
Dear Sellers, Did you realize that the way you communicate with your customers can actually promote repeat business? We've put together a list of tips, tricks, and snippets of advice that we gleaned from the forums, the Virtual Labs chats, sellers, and the admins that are sellers here at Etsy Central. Add …
Service Tips for Sellers: Packaging and Shipping
Dear Sellers, Did you ever think that packaging or the way you ship your product says something about you, your product and your business? Packaging and shipping services are some of the best opportunities you have to communicate with your customers and remind them why they should be shopping with you …
