Customer Care Update: Billing Reminder!
Hey Sellers! January is only two months away now, so we want to remind everyone to make sure they pay those bills soon. We will have penalties for overdue bills in the New Year and we'd love to get everyone started off in 2008 on a clean slate. Remember, no more auto-billing either! So go to Your Etsy > Your Etsy Bill …
Customer Care: Beware of Spammers
Etsians, beware! A spammer has been flooding Etsians Convo inboxes with the following letter: Dear sir/Madame,we're a export company who have good cooperation with many manufacturers of world famous electronic products in the world market,we will offer you competitive price, excellent quality, prompt …
Customer Care: Mistagging and Correction of Tags Without Notice
Hi everyone! We have great news. Etsy has responded to the community need for an improved search by developing some tools that will allow us to correct or remove tags that either don't qualify or that confuse the search engine. Searching on Etsy will now be more efficient due to Admins' ability to crack down …
Your Etsy Bill's Reminder System
We've just implemented our reminder system about paying your bill. You'll now see an alert bar just below the header and, if you have fees more than 3 months overdue, an interstitial screen letting you know. Until the end of this year, reminders are the only consequence of having overdue fees. Starting on …
Billing Alert: Transaction Refunds Currently Disabled — UPDATED!
UPDATE: We've fixed the technical problem but we humans are working on catching up with the backlog of requests. We will get to your request as soon as possible! Our ability to perform transaction refunds is currently disabled, but it should be back very soon. As soon as it is back we will be refunding all …
Customer Care: Updates on the Team & Billing
Our Support Team is small (though we're powerhouses). We really appreciate your patience and respect while we train our new people, and for any mentoring you can provide via Convos and the forums. Our "newbies" are doing a terrific job and we expect to get even more accomplished, especially in the areas of …


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