Customer Care: Improving Etsy Support
Etsy's Support Team is committed to providing the best possible service to the Etsy community. We are delighted to announce that we are launching a brand new Help section and a new set of internal tools for Etsy's Support Team. As we have with other recent features, we are going to roll out use of the new Help …
Being Safe on Etsy: Spotting and Avoiding Advance Fee Fraud
It's important for us at Etsy to ensure our community is safe while using the site. Unfortunately there is no foolproof way to ensure safety online at all times. Sometimes all we can do is give information and hope that well informed users will be able to protect themselves. As the Etsy name spreads …
Not-So-Top-Secret: Policy Sneak Peek
Psst ... Secret Squirrels! You may not know this, but for the past few months, a special task force at Etsy has been locked away in a tiny conference room, buckling down to polish up Etsy's site policies. I've just smuggled some highly classified documents out of the heavily-guarded, steel-doored Lawyer Hole …
About Us: Bernadette a.k.a. bernsweeney
Bernadette Sweeney, a.k.a. bernsweeney, heads up Etsy's Support Team. Before starting at Etsy in May 2009, Bernadette worked for companies such as Community Connect Inc. (now Interactive One) and 1-800-Flowers.com. She brings with her a wealth of professional experience and also her warmth and concern for …
Customer Care Tip: Creating a Reserved Listing
Dear Sellers, Wondering how to reserve a listing in your shop for an inquiring buyer? It's easy as pie! Here's how: 1) Edit your item listing by going to Your Etsy>Currently For Sale>Edit 2) Click the edit icon (pencil) next to your item's title to change the title. Here you want to boldly state that this listing is …
Tech Update plus Customer Care Tip: Hello Policy!
Dear Sellers, We're all very excited to introduce the newest shop feature: The Shop Policy Page! Currently, most sellers post their shops' policies in either their shop announcement or profile, but we figured these areas can be better utilized for your bio or promotions and news about your shop; it's time to …
Customer Care Tip: Building a Better Alchemy Listing
Dear Sellers: Alchemy is a feature on Etsy where members can post requests for custom handmade items, and sellers then bid on the opportunity to make the goods. Alchemy is another way to buy and sell an item through Etsy and, like a regularly listed item, an Alchemy transaction eventually generates a sold …
Can't Post New Listings? Overdue Etsy Bill
At 7pm EST tonight (Midnight UTC), some Etsy sellers may have a confused look on their faces. If you have overdue bills — as described in this post — you will not be able to list new items until you pay. We know there are many of you out there! You haven't been reading the announcements!Or, perhaps you don't have the cash …
Billing Alert: Reminder to Pay Overdue Bills
Sellers, Etsy launched a new billing policy on January 1st, 2008. You can read about the nitty grit of how it works here. We just wanted to post one more Storque reminder to pay your overdue bills by 23:59 UTC on the 15th of the January because of these new...consequences. This sounds more ominous than it really is …
Billing Alert: A Reminder about the New Policy for the New Year
Attention sellers! This is an important message about your Etsy bill!In order to keep Etsy growing, we rely on the fees we collect from sellers. This is vital to the success and future of Etsy. As of January 1, 2008, a new Billing Policy will be put in place to motivate sellers to settle overdue accounts. This is …
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Beautiful - thankyou
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