Customer Care Tip: Getting Through to Us
Everything is great with a bit of color or pizzaz, but sometimes it can get in the way of important communication. We've noticed recently that some users have animations in their emails to add some excitement to otherwise plain letters. Unfortunately, these adorable little kitties and elephants embed …
Customer Care Tip: Privacy and Custom Orders
Dear Sellers: We love all of the custom items available on Etsy, and we hope that the return of Alchemy will make it easier for buyers to request custom pieces and for sellers to list them. However, there are some things to keep in mind when making and listing custom and personalized items.With such amazing …
Customer Care Tip: Refusing Service
We ask that sellers do everything they can to help a buyer, and to honor the contract they've made when a sale takes place. (See our Terms of Use for more information.) However, if a seller cannot proceed with the sale due to an exceptional circumstance, they may refuse service to a customer. In this case, the …
Customer Care Tip: Kiss and Make Up
We live in a world where not everything is perfect. Sometimes things just don't work out the way we wanted and words are hastily spoken. These not-so-perfect moments sometimes end in not-so-great feedback. However, mistakes happen, but things can be fixed. (At least on Etsy!)Negative and neutral feedback …
Customer Care Tip: Do You Know Where Your Payment Is?
I hear the cries of a NEW seller off in the distance... "I made my first sale, but where's my PayPal payment?!" To which I pose this follow-up question, "Is it marked as 'received payment' when you go to the Sold (orders) section of Your Etsy page?" When the response makes its way back, there is the occasional "YES!"If your buyer …
Customer Care How-to for Sellers: Shipping Costs and PayPal
From time to time, sellers contact the Etsy Support Team and say the shipping cost on their PayPal invoice is not the same as what it was in the listing on Etsy. Unfortunately, contacting PayPal's Customer Support doesn't always produce the best answers (they try to blame us!). To save you some trouble, we've …
The Well-Informed Consumer: Shams Revealed!
Hey there rubes!As you may or may not know, there are a lotta tricksters out there looking to separate the fool (that's you) from his money. Well, I'm here to make sure they don't succeed! I'm gonna offer up some advice on how you can better spot and avoid frauds, scams and various forms of flim-flammery online.Today …
Customer Care: Smart Shopping
As of September 2007, Etsy has nearly 80,000 sellers, each of whom represent themselves as independent businesses. As a group, they are proudly known as Etsy Sellers. When you shop on Etsy, you become a part of this community. Etsy is unique because we specialze in small business. While small businesses …
How to Use Etsy: sagittariusgallery's Ultimate Newbie Guide 4
Note from The Storque: We are VERY grateful and impressed by sagittariusgallery. She's been sharing this material in the forums with new members of Etsy and for the greater good of the community. It's also helped out our Customer Support team immensely! Many of the resources below are from the community …
Customer Care: Edit Mode Tip
We often get this question: How do I hide an item in my shop without deleting it? I don't want people to buy it because I have a customer waiting for it, or I am going on vacation and want to be sure that customers absolutely don't buy anything. Here's what you should do: Your Etsy> Currently for Sale Items> Edit> Don't …
One of my favorite fall colors! Thanks for sharing these ...
by felicitycrew
on Etsy Finds: Shades o...
Great list.
by mgilinfo
on Vote! Which Thanksgi...
gorgeous.
by mgilinfo
on Choosing a Holiday C...
Oh, this is one of my favorite colors at the ...
by felicitycrew
on Etsy Finds: Shades o...
Great guide. bookmarked.
by mgilinfo
on How-Tuesday: Rose Pe...
gorgeous picks.
by mgilinfo
on Holiday Gifts for Hi...
Lovely items.
by mgilinfo
on Etsy Finds: Gifts fo...