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Billing Alert: Updates to Etsy’s Billing System

UPDATE (6/25/09): With the migration to our new credit card processing system complete, some remaining sellers over the next billing period may need to re-enter their credit card information.  This is a one time action; you will not need to re-enter your credit card information every month, unless your card …

An Apology from Etsy's CEO, Maria Thomas

Dear Etsy Sellers,This is the kind of note CEOs generally don’t enjoy writing. Because, this is the kind of note that says, “We messed up, and we’re sorry.”Over the weekend, Etsy messed up. We prematurely sent out notices to sellers whose bills we had identified as “overdue.” This overdue notification was a change in …

Billing Alert: Clarifications to the Billing Collection Process

UPDATE: This article was corrected on March 16, 2009. We have removed the message on the Sign In page about overdue accounts at this time. We have decided to postpone implementing this billing reminder change until later this spring. We will communicate in advance when this will take effect. (The article …

Tech Update: Pay Your Etsy Bill with PayPal Now Available

Sellers,After a smooth and productive beta test, we're very happy to announce the full public release of functionality that allows you to pay your Etsy bills via PayPal. You will now see an option for PayPal under "Method of payment" when you go to Your Etsy > Your Etsy Bill > Make a payment. When you select PayPal …

Tech Updates: Beta Release of Etsy Bill Payment with PayPal

UPDATE: This feature is now live! Read about it here.Sellers, Today, Etsy is kicking off a beta test of functionality that allows sellers to pay their Etsy bills via PayPal. Many of you have asked to be able to pay your Etsy bills with PayPal. International sellers in particular overwhelmingly prefer PayPal …

Billing Alert: Change to Overdue Bill Collection

UPDATE: Sellers, we are bringing this post back up to the top as a reminder. If you have any questions about your bill, please contact billing@etsy.com privately. Note, you can now pay your Etsy bill using PayPal. Read about this new option here. We now accept payments under $1, so we expect all sellers to pay the …

Tech Updates: Etsy Shopper Survey Results & Payment Enhancements

A big thank-you to everyone who took our brief Shopper Survey! We've been working on a number of important payments-related enhancements and your feedback is critical. These surveys are a fast and efficient way to get structured feedback from many of you; they complement our usability testing, traffic …

Tech Update: Credit Card Gateway Issue

Update 8/11/08: We spoke with our credit card gateway provider, and while they assured us that the refunds were imminent, they told us that those involved may not see their refunds reflected until later this week or beyond depending on how their banks process the payments. We are truly sorry for the delay …

Can't Post New Listings? Overdue Etsy Bill

At 7pm EST tonight (Midnight UTC), some Etsy sellers may have a confused look on their faces. If you have overdue bills — as described in this post — you will not be able to list new items until you pay.  We know there are many of you out there!  You haven't been reading the announcements!Or, perhaps you don't have the cash …

Billing Alert: Reminder to Pay Overdue Bills

Sellers, Etsy launched a new billing policy on January 1st, 2008.  You can read about the nitty grit of how it works here.   We just wanted to post one more Storque reminder to pay your overdue bills by 23:59 UTC on the 15th of the January because of these new...consequences.  This sounds more ominous than it really is …

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