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Being Safe on Etsy: Spotting and Avoiding Advance Fee Fraud

It's important for us at Etsy to ensure our community is safe while using the site. Unfortunately there is no foolproof way to ensure safety online at all times. Sometimes all we can do is give information and hope that well informed users will be able to protect themselves. As the Etsy name spreads …

Billing Alert: Updates to Etsy’s Billing System

UPDATE (6/25/09): With the migration to our new credit card processing system complete, some remaining sellers over the next billing period may need to re-enter their credit card information.  This is a one time action; you will not need to re-enter your credit card information every month, unless your card …

An Apology from Etsy's CEO, Maria Thomas

Dear Etsy Sellers,This is the kind of note CEOs generally don’t enjoy writing. Because, this is the kind of note that says, “We messed up, and we’re sorry.”Over the weekend, Etsy messed up. We prematurely sent out notices to sellers whose bills we had identified as “overdue.” This overdue notification was a change in …

Billing Alert: Clarifications to the Billing Collection Process

UPDATE: This article was corrected on March 16, 2009. We have removed the message on the Sign In page about overdue accounts at this time. We have decided to postpone implementing this billing reminder change until later this spring. We will communicate in advance when this will take effect. (The article …

Billing Alert: Change to Overdue Bill Collection

UPDATE: Sellers, we are bringing this post back up to the top as a reminder. If you have any questions about your bill, please contact billing@etsy.com privately. Note, you can now pay your Etsy bill using PayPal. Read about this new option here. We now accept payments under $1, so we expect all sellers to pay the …

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