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Customer Care Update: Shedding Light on Etsy's Non-Delivery Complaint Process

Dear Buyers & Sellers,There has been concern in the community for the past couple of days regarding Non-delivery complaints and how they are handled by Customer Support. I have created a FAQ list below (feel free to post more questions in the comments below). I would love to hear from both Sellers and Buyers …

Story by: CustomerCare
Published Feb. 26, 2008 in How-To

67 comments 1736 views

Customer Care Update: Canceling Etsy Transactions

UPDATE: Our canceled transactions form is now automated, and so we should not see a delay this holiday season, 2008 / New Year 2009. With the record sales over the past months, we in Support have also had record transaction issues to address. During the holidays, we got a little swamped, but Chris (RevolvingDork …

Story by: CustomerCare
Published Jan. 7, 2008 in How-To

19 comments 6218 views

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