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Etsy Seller Survey: Shipping Address and Order Management

Attention Etsy Sellers! We want to make the selling experience better on Etsy and we need your help. We value your input and would love to gain some more insight into your process regarding shipping procedures and notifications about sales. If you are an Etsy seller, please take our brief Shipping …

Tech Updates: Item Status and Shipping Address Added to Sales Data CSV Download

We have updated the data that is available in sellers' CSV download file, available on the "Sold Orders" page in Your Etsy.  This comma delimited file shows orders for your Etsy shop, and we have appended the following columns to the end of this file: Ship Status: Shows the date the item was marked as shipped by …

Customer Care Tip: Creating a Reserved Listing

Dear Sellers, Wondering how to reserve a listing in your shop for an inquiring buyer? It's easy as pie! Here's how: 1) Edit your item listing by going to Your Etsy>Currently For Sale>Edit 2) Click the edit icon (pencil) next to your item's title to change the title. Here you want to boldly state that this listing is …

Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate

Dear Sellers, Everyone isn't your Sweet Aunt Kate. Everyone has an Aunt Kate — she's the sweetest lady alive, always delighted with your latest crafty endeavor, no matter what it is. It doesn't matter if the glue is a little blobby or there's a tiny smear in the paint — she displays or wears your latest as if it were a …

Customer Care Tip: Building a Better Alchemy Listing

Dear Sellers:  Alchemy is a feature on Etsy where members can post requests for custom handmade items, and sellers then bid on the opportunity to make the goods. Alchemy is another way to buy and sell an item through Etsy and, like a regularly listed item, an Alchemy transaction eventually generates a sold …

Forum Decorum: More Sections for your Posting Pleasure!

Stellaloella may love the library, but I get stoked whenever a grocery store starts to renovate.  You know how it goes: when the changes are all done, the produce is still just inside the door, the eggs, milk and beer are still near one of the far walls, and the grumpy guy who can pick out the best cuts of meat for you …

How to Make an Outstanding Alchemy Bid & Stand out from the Rest

Sellers, here are some tips for making your Alchemy bids glitter like gold!Tip #1 - Bid on your specialty.   If you bid only on the request you know you can rock, you can take the time to make that bid amazing.  Buyers want to know you have the experience to make their requested piece exquisite. Tip #2 - Acknowledge the …

Customer Care Tip: Privacy and Custom Orders

Dear Sellers: We love all of the custom items available on Etsy, and we hope that the return of Alchemy will make it easier for buyers to request custom pieces and for sellers to list them.  However, there are some things to keep in mind when making and listing custom and personalized items.With such amazing …

Best Practices: Getting the Most out of Alchemy

After a long hiatus, Alchemy is back! Alchemy is Etsy's system for requesting custom-made items. For a full rundown of how Alchemy works, check out the Tech Update. Whether you're totally new to Alchemy or a long-time Etsian reuniting with it, here are some things to think about before and during your Alchemy …

Etsy Finds: Alchemy...!

Guess what's just around the corner? Old-school Etsy users will fondly remember the feature known as Alchemy, where shoppers can write up a listing for a custom order they're hankering for, and Etsy artists can bid on the project. Got ideas in your head you just haven't found using our tag/title search? Soon …

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