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Clarifications and Changes: Updates to Etsy's Site Policies

Last week we let the Etsy community in on a "sneak peek" preview of the proposed updates to our site policies in the DOs & DON'Ts of Etsy. During this preview week, we received lots of feedback and discussed the policies in the Forums, by Conversations and email with members of the Etsy community. After a rather …

Not-So-Top-Secret: Policy Sneak Peek

Psst ... Secret Squirrels! You may not know this, but for the past few months, a special task force at Etsy has been locked away in a tiny conference room, buckling down to polish up Etsy's site policies. I've just smuggled some highly classified documents out of the heavily-guarded, steel-doored Lawyer Hole …

CPSIA: Overcoming Obstacles and Fighting for Change

The Consumer Product Safety Improvement Act (CPSIA) was passed just over a year ago, and since a stay was put in place in February, Etsy makers of children's items have kept the conversation going on the special Etsy Forum. From major newspapers to the blogosphere, from mom and pop stores to multi-national …

Etsy Success Tips: Make Your Shop Work for You

Caroline, who runs the successful Etsy Shop Paloma’s Nest, has some expert advice for sellers. Read on to find out some of her tips! Etsy sellers are known for the time, love, and energy they dedicate to their craft — using quality materials, originality, and great attention to detail. Buyers come to Etsy for a …

Billing Alert: Updates to Etsy’s Billing System

UPDATE (6/25/09): With the migration to our new credit card processing system complete, some remaining sellers over the next billing period may need to re-enter their credit card information.  This is a one time action; you will not need to re-enter your credit card information every month, unless your card …

Etsy's Trademark Guidelines

Hi! This is SarahSays, Etsy's in-house legal counsel.A little over a year ago we launched the Etsy Trademark Permissions Program. Since that time, dozens of Etsy members applied to use and were granted permission to use the Etsy marks in products, for free.  In an effort to further support and encourage ideas …

An Apology from Etsy's CEO, Maria Thomas

Dear Etsy Sellers,This is the kind of note CEOs generally don’t enjoy writing. Because, this is the kind of note that says, “We messed up, and we’re sorry.”Over the weekend, Etsy messed up. We prematurely sent out notices to sellers whose bills we had identified as “overdue.” This overdue notification was a change in …

Billing Alert: Clarifications to the Billing Collection Process

UPDATE: This article was corrected on March 16, 2009. We have removed the message on the Sign In page about overdue accounts at this time. We have decided to postpone implementing this billing reminder change until later this spring. We will communicate in advance when this will take effect. (The article …

Seller How-To: Fostering Repeat Business

I ran some very scientific and fancy tests here at the Etsy Labs and I found out a few things about customer loyalty.  It costs a whole lot more (or some might say, a heck of a lot more) to gain a new buyer than to retain your current buyers.   When those buyers come back, they spend more!  This is because when they do come …

Community & Tech Updates: Updated Privacy Policy

Your privacy is very important to us at Etsy. Our Privacy Policy explains how we collect, store and distribute the personal information you share with us while you use the site. In an effort to make the Privacy Policy easier to understand and more user-friendly, we have made a few revisions. We have also …

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