Service Tips for Sellers: The Buyers' Perspective
Dear Sellers,It's impossible to predict what each and every shopper will want from customer service — that's why sellers (and Etsy admin too) listen to buyers in order to glean insights into the shopper's experience. Etsy admin and sellers alike realize communication with our members is crucial to our …
Service Tips for Sellers: What We Can Learn from Great Service Companies
Dear Sellers: What is great service? Who defines it? How do you know if you are delivering great service to your Etsy customers? Good service solves a problem, even before a customer knows that they have one. It is delivering what people expect to receive. To achieve great service is to get below the surface of …
Service Tips for Sellers: Building Bridges
Dear Sellers: As an online business owner, you may occasionally have a non-responding customer. They may have made a purchase from you and not specified the custom requirements in order for you to complete the transaction. They may have placed an order and not sent an immediate payment, with no …
Service Tips for Sellers: Top 10 Customer Service Strategies
In many ways, online customer service is even more important than offline service. Online, your competition is closer, just a click away instead of across the street. Customers themselves are becoming more sophisticated and they are demanding better and better service. Throughout the Service Tips for …
Service Tips for Sellers: Everyone Isn't Your Sweet Aunt Kate
Dear Sellers, Everyone isn't your Sweet Aunt Kate. Everyone has an Aunt Kate — she's the sweetest lady alive, always delighted with your latest crafty endeavor, no matter what it is. It doesn't matter if the glue is a little blobby or there's a tiny smear in the paint — she displays or wears your latest as if it were a …
Service Tips for Sellers: Creating Policies That Work
Dear Sellers, Recently, a shop policy section has been added to shop profiles, creating an easy to find, centralized place for individual shop policies. Although creating shop policies is not mandatory, it may be a good option for you. Clear policies let your customers know what to expect; it's is a good way to …
Service Tips for Sellers: Promoting Repeat Business
Dear Sellers, Did you realize that the way you communicate with your customers can actually promote repeat business? We've put together a list of tips, tricks, and snippets of advice that we gleaned from the forums, the Virtual Labs chats, sellers, and the admins that are sellers here at Etsy Central. Add …
Service Tips for Sellers: Packaging and Shipping
Dear Sellers, Did you ever think that packaging or the way you ship your product says something about you, your product and your business? Packaging and shipping services are some of the best opportunities you have to communicate with your customers and remind them why they should be shopping with you …
Service Tips for Sellers: Communication
Dear Sellers, Communication is one of the most important skills necessary to running a successful online shop. Despite never meeting our buyers face to face, there are many opportunities to communicate effectively. In this article, we will outline good times to communicate, tips and tricks for …
