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Etsy Success Tips: Make Your Shop Work for You

Caroline, who runs the successful Etsy Shop Paloma’s Nest, has some expert advice for sellers. Read on to find out some of her tips! Etsy sellers are known for the time, love, and energy they dedicate to their craft — using quality materials, originality, and great attention to detail. Buyers come to Etsy for a …

Story by: palomasnest
Published Sept. 10, 2009 in How-To

195 comments 10671 views

Seller How-To: Fostering Repeat Business

I ran some very scientific and fancy tests here at the Etsy Labs and I found out a few things about customer loyalty.  It costs a whole lot more (or some might say, a heck of a lot more) to gain a new buyer than to retain your current buyers.   When those buyers come back, they spend more!  This is because when they do come …

Story by: daniellexo
Published Dec. 18, 2008 in How-To

187 comments 13368 views

Service Tips for Sellers: Creating Policies That Work

Dear Sellers, Recently, a shop policy section has been added to shop profiles, creating an easy to find, centralized place for individual shop policies.  Although creating shop policies is not mandatory, it may be a good option for you. Clear policies let your customers know what to expect; it's is a good way to …

Story by: bethela, emilybidwell, marymary
Published June 26, 2008 in How-To

58 comments 10780 views

Shipping How-to: the Final Frontier

Hey Sellers!A big shout-out to Dancingcircle who saw a hole in our Beginner's Guide and ended up filling it in. Shipping is so important for our Etsy sellers and she's made a great contribution to making it easier.  If you have ideas for useful how-tos to help your fellow sellers, post in the comments below or …

Story by: dancingcircle
Published May 16, 2008 in How-To

40 comments 6450 views

Tech Update plus Customer Care Tip: Hello Policy!

Dear Sellers,  We're all very excited to introduce the newest shop feature: The Shop Policy Page!  Currently, most sellers post their shops' policies in either their shop announcement or profile, but we figured these areas can be better utilized for your bio or promotions and news about your shop; it's time to …

Story by: bethela, Chillionaire, CustomerCare, TechUpdates
Published May 15, 2008 in How-To

83673 views

Customer Care Update: Shedding Light on Etsy's Non-Delivery Complaint Process

Dear Buyers & Sellers,There has been concern in the community for the past couple of days regarding Non-delivery complaints and how they are handled by Customer Support. I have created a FAQ list below (feel free to post more questions in the comments below). I would love to hear from both Sellers and Buyers …

Story by: CustomerCare
Published Feb. 26, 2008 in How-To

67 comments 1724 views

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