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Your Etsy Bill's Reminder System
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We've just implemented our reminder system about paying your bill. You'll now see an alert bar just below the header and, if you have fees more than 3 months overdue, an interstitial screen letting you know.

Until the end of this year, reminders are the only consequence of having overdue fees. Starting on January 15 of 2008, accounts with fees that are 2 months overdue will not be able to list new items, and having fees 3 months overdue (or greater) will have their accounts suspended. We'll always contact anyone with overdue fees several times beforehand to make sure things are OK and see what we can work out.

Once again, until the end of this year, reminders are the only consequence of having overdue fees.

NOTE:
This article was edited to comply with the Billing FAQ.



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tags Tags billing, CustomerCare, Customer Care Alerts, policy
7 comments     Login to add your own!
crazyartdolls says:

What happens when everything is paid and you still get the message about overdue, will you be cut off even though bills are paid to date?


10/6/07 at 2:39p.m.
Etsy Admin RevolvingDork says:

If you're all paid up, you shouldn't be getting the message about being overdue. If you continue to receive the message and you have paid off your balance completely, let us know.


10/6/07 at 3:22p.m.
Etsy Admin jared says:

Even I was 3 months late. Thanks for the reminder. All paid up!


10/6/07 at 9:48p.m.
DustandClay says:

I sure hope you go back to automatic deductions. I was not aware I owed anything. I was also not aware of this change. I guess I just missed it.
Anyway, I just paid my bill which was 3 months over due and am really embarrised and sorry it happened.
Please let me know I am square with billing.
Thanks,
Bettye (DustandClay)


10/14/07 at 8:51p.m.
thebeadingtree says:

Great job on explaining this!!

:)


10/15/07 at 2:30p.m.
staceyrebecca says:

I'm sad that kittens were not a contributor of this article.


10/15/07 at 2:45p.m.
strumpfkunst says:

I'm sure it was hard finding "related items" for this. :)


10/15/07 at 7:47p.m.
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