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Story by
CustomerCare
Published on October 24, 2007 in How-To |
Photo by Anda |
I hear the cries of a NEW seller off in the distance...
"I made my first sale, but where's my PayPal payment?!"
To which I pose this follow-up question, "Is it marked as 'received payment' when you go to the Sold (orders) section of Your Etsy page?"
When the response makes its way back, there is the occasional "YES!"
If your buyer swears they sent the fundage, but it's nowhere to be found, you should first venture over to the Your Etsy page and click on "Payment Methods" under Shop Setup. Find the check box for PayPal and you will see the email address you have listed to link your Etsy shop to your PayPal account. We commonly find that this email has a typo or you have changed your email at PayPal, so be sure to adjust it here!
You may have to contact PayPal to find the missing payment, but be sure to keep your buyers up to date on anything regarding their transaction. Send them a convo and keep in communication!
| Tags | CustomerCare, CustomerCare Tips, HOW-TO, payment, PayPal, Seller Handbook, selling, tips, Your Shop 101 |
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10 comments Login to add your own!
Vanessa
magickalrealism
In a very rare instance - about one in every 50 payments I receive - the buyer DOES send me payment but PayPal fails to transfer. In these instances, I ask the buyer to check for a "payment sent" email from Paypal. While I've lost one sale over this, for the most part buyers want their goodies and are willing to check.
luckycopper
I have had two buyers swear that they tried to pay me by paypal and my paypal account is linked to the correct email address. what is going on?
lellaraedesigns
Yeah, I had the same thing happen. Everything was correct, but no payment. Fortunately, the buyer sent a check and all was okay. But, what happened?
MonasMane
wow didn't know that, wouldve been real confusing w/out reading this first!
BrandyJane
May1st
Hi,
I love Etsy, have shopped & seriously considering setting up my own shop. For some reason however I am so relunctant re: Paypal & receiving my payments. Have shopped thru it, no problems, but have read of merchants not receiving their payments, & it's a nightmare to try to get answers from Paypal.
Any words of wisdom?
ecogroovy
This is precisely what happened on my first sale...typo in the email address in the email address for Paypal box. Thanks for the very helpful article in figuring out why payment was not received.
lizziepeak
I'm in the process of opening my shop and I'm very excited about getting it going. Reading these comments has been helpful in identifying what can go wrong and how to handle it when it happens....and things do go wrong in business from time to time.
Previous Page
This is such a great little how-to, I'll be sending newbies this way for sure :)
-nancy