Everything is great with a bit of color or pizzaz, but sometimes it can get in the way of important communication.  We've noticed recently that some users have animations in their emails to add some excitement to otherwise plain letters.  Unfortunately, these adorable little kitties and elephants embed crazy code into the emails, which our junk filter sees as SPAM.  

Don't worry: we make sure to regularly check our junk bin for the accidentally blocked emails. However, we've compiled some handy tips to getting your message through to Support so we can assist you quickly and thoroughly.

1. Send emails in plain text to be sure you are not blocked by our SPAM and junk filters.

2. Be sure to email us from the email address registered to your account; this allows us to easily access your information and verify that you are the account holder.  If you have multiple accounts, be sure to email us from the proper email address.

3. When replying to a message from Support, please don't start a new email: simply reply to the email you received so we can easily view previous correspondence regarding your issue.  This saves time and helps us get back to you as soon as possible.

4. Try to include as much information as necessary (without writing a novel, as they say!).  Be sure to include any relevant usernames and clearly explain what is happening: if you are receiving any error messages, be sure to send those our way.  Sometimes the actual question can get lost if too much extra info is included, so make sure we know what you need help with!

5. If you have relevant links, send them to us: links to sold item listings, links to a particular part of your shop, a link to a search....Link it!

6. Please don't write in all caps: IT MAKES US FEEL LIKE YOU'RE SHOUTING!

Thanks for helping us help you!  We're here when you need us.

xo
CustomerCare

For more support Tips and Updates, check out our CustomerCare Featured Column on the Storque.