Etsy's Handmade Blog
Writing for an Online Audience: How-To


Hi! My name is Deanna Roux, aka FancyFreeMe on Etsy. My last job was for a corporate communications department, in employee communications. I was assistant editor for an employee magazine and online publisher for an employee intranet.  My experience granted me some valuable knowledge on the difference between writing for a print publication and an online audience. I have some helpful information to share that I think you can use for writing up shop listings and on your blog.

Let me begin by saying this – I’m not done learning.  Times change, technology changes, and people's needs change. Things are always evolving and you have to keep up if you want to stand out.

With that said, here's where we were last I checked.

What’s in it for me?
People have little time and even less patience.  Readers want to know “what’s in it for me?” in the first few seconds, otherwise they'll move on. Potential customers want to connect with you through your writing. Wow them with your art, but grab them with your voice first.  And don’t wait until the end of your blog post to present a call to action (e.g. sign up, join, visit me, etc.).


[bowl by vesselsandwares]

Headlines and Titles

  •  Shorter is better
    • Susie’s Sassy Salsa NOT Sue Roberts Homemade Recipes Hot and Spicy Salsa - Hot
  • Words that pop
    • Mohair Harry’s Skullcap NOT Black Hat With Hair-Like Fringe Around the Edge
  • Assign attributes
    • Juicy Gemstone Choker NOT Watermelon Tourmaline, Ruby, Peridot, 14K Gold Filled 16” Necklace
  • Work a rhyme
    • October 25, Blossoms Alive NOT My Garden is Still Blooming on October 25

KISS – Keep it Simple and Short
Yes, you need details, but don’t overwhelm the reader right to the nearest exit.  Reserve space for sharing your personal views, techniques and inspirations.  Go back and read what you wrote.  Remove big words only used to impress and redundant information.  Don’t drown your clever cut of meat with too much gravy.


[exemplary description by
vesselsandwares]

Speed Bumps
It’s your job to slow the online eye.  Give your reader something to stumble upon.  Instead of using a large block of text, break it up.  Use bullets to make a list easier to read.  Use caps and/or boldface to make subtitles in your post pop.  The use of whitespace will give the eye a break and it’ll make your blurb easier to read.

Write As If Your Audience Doesn’t Know Anything
You are the expert of what you create.  You know the size, length, and dimensions.  You know the materials and components.  Your words should tell the story your photos can’t.  Don’t make them search.  A shopper wants to know if it’s sterling silver or plated; cotton or rayon; and porcelain or ceramic.

Things You Need

  • Word Processing Application: Type up your entries in Word or another application — it just helps to have an active spellchecker.
  • Camera: a digital camera is best for an easy snap and post.
  • Time: Don’t fake it — if you don’t have the time just put down the basics in a draft and fill it out later.


Things That Would Help

  • PFF (Proofreading Friend Forever): Have someone you trust take a peek for typos and general comprehension.
  • Photo Editor: Photoshop, Google’s free Picasa, or something like it — make your photos go from sloppy snapshots to pretty pics.

Ultimately, the challenge is not “writing.”  The challenge is “taming the writer within.”  So here’s your whip and here’s your chair. Now go tame!

So what do you think? Are you up for the challenge?  Comment below with any tips you have to share!

For more information on writing for your shop, check out these helpful articles

Tags blogging, descriptions, FancyFreeMe, HOW-TO, Seller Handbook, selling, writing, Writing for an Online Audience, Your Shop 101
All articles in How-To
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FancyFreeMe

45 comments     Login to add your own!

Feb. 25, 2008 at 3:20 p.m. PoPkO

deanna, this is helpful to me. i find that i want to write in my blog and love advice on how to grab people right away. i will definately be reading and re-reading this when i make my new postings! heres the blog that i will be improving thanks to you!
http://popko.blogspot.com

Feb. 25, 2008 at 3:46 p.m. heidiburton

This is fantastic! Will refer your advice when blogging, and describing items in my shop. Thanks a lot Deanna!

Feb. 25, 2008 at 4:45 p.m. bombalurina

In terms of blogging and general communications, this is unbeatable advice everyone should heed -- I just don't totally agree with the titling aspect based on my experience with Google, not based on any experience as someone who reads copy.

I hate to be a contrarian pain, but one issue that I know I struggle with is the issue of good writing versus good SEO. SE's like all the ugly descriptors like "14K gold fill, watermelon tourmaline chain necklace" more than "Julie necklace" and they really like them in titles and headlines, which forces me to do some icky things I don't like with my titles.

Feb. 25, 2008 at 4:52 p.m. SabreStash

Thanks for doing this, it should help a lot of people including me.

:o)

Feb. 25, 2008 at 5:20 p.m. TwoObsessed

Great article! Thanks for sharing your tips!

:o)

Feb. 25, 2008 at 5:41 p.m. artesprit

nice article deanna!
nice to see you popping up here!

Feb. 25, 2008 at 7:11 p.m. BettysJewelry

Thanks for your help - it was informative, friendly and gave me a sense of who you are.

You told me upfront 'what's in it for me.'

Wonderful use of my time.

Feb. 25, 2008 at 7:15 p.m. papapots

Ditto what bombalurina said.

Feb. 25, 2008 at 7:24 p.m. Corpseknit

Fabulous article! This is useful information for every seller.

Feb. 25, 2008 at 7:37 p.m. Glory2727

Taking the time to write this article is a blessing for those who read each.Thank you for sharing. Good work always shows through and you will be blessed for it.

Feb. 25, 2008 at 7:38 p.m. wishupon

Fantastic! Thank you.

Feb. 25, 2008 at 7:48 p.m. wittyworkshop

terrific article, thanks!!

Feb. 25, 2008 at 7:53 p.m. crazyfunkycool

congrats!
some great advice here too. i'm gonna check out picassa... my photos look like snapshot sometimes, I'd really like to improve them for a better presentation.
:c )
Thanks!

Feb. 25, 2008 at 8:13 p.m. candypegram

totally believe in keeping it short..takes the pressure off of the writer as well... not having to sit down and write an article everyday.

Feb. 25, 2008 at 8:18 p.m. waterfall

Darn good! Now I gotta rewrite it all....whaaa

Feb. 25, 2008 at 8:53 p.m. FluffyFlowers

Good tips. I've had an article published in the Storque and I used a few of these :)

Feb. 26, 2008 at 1:12 a.m. tnkgrl

Thanks so much!! It truly helped me :)

Feb. 26, 2008 at 6:21 a.m. StartsandFits

Fabulous!

Feb. 26, 2008 at 9:31 a.m. tinnaeik

This is great advice! I actually started naming all my paintings after the color they are. Like White, White I and White II since they aren't really of anything. But then I started thinking and came up with actual names that I think make them more interesting.

I have to check on my descriptions though, they still aren't good:S

Feb. 26, 2008 at 9:50 a.m. TaraTaraTara

I love Microsoft's Picture It Platinum Edition Home publishing software! It's super user friendly.

Feb. 26, 2008 at 9:52 a.m. TaraTaraTara

I also use the FREE WORLD WIDE DOWNLOAD called Irfanview... it's got a squished red teddy bear Icon. You can open your oversized images, go to REDUCE and the SHARPED and resave! It takes only SECONDS to do!!!
I reduce all my digitals with Irfanview!!

Feb. 26, 2008 at 12:28 p.m. karabu

These are great tips for grabbing and keeping your reader once you have them, but I have to agree with bombalurina on her points too. A bla, keyword rich title will help your readers find you better in the first place. As far as titles go, we need to remember that we're writing those not just for the client, but also for the search engines (in and off of Etsy).

Feb. 26, 2008 at 12:45 p.m. Studio410

Thanks! I find writing about what I make the hardest.

Feb. 26, 2008 at 2:29 p.m. barbjensen

Keywords in the tags can cover the search engine issue.
I agree that appealing titles are really useful. the example, 'darn cute pink bowl' is just great! Simple and expressive of the character of the piece and the maker.
The 'ugly' descriptions can go at the end of the appealing description to help buyers getr all the info they may need.

Feb. 27, 2008 at 9:10 a.m. lindsaykristine

Thanks, Deanna! Excellent advice, especially for a newbie like myself. Thank you for sharing your experience and knowledge.

Feb. 27, 2008 at 2:57 p.m. susyluxe

thank you!! this was a really well-written article, and i have learned a lot.

i'll definitely use this info next time i'm writing my descriptions.

xx susy

March 30, 2008 at 11:12 a.m. BeanersBandanas

Great article. The info is helpful and I will use it as I post new pics. Thanks much!

July 10, 2008 at 2:06 p.m. Beejoyfulquilts

Thank you so much. This is a new experience to me and I needed this.

July 23, 2008 at 4:54 p.m. yellowwalls

Thanks! great tips!

July 29, 2008 at 12:04 a.m. silkbagsntreasures

Deanna, Thanks so much for this wonderful article. I'll use your advice to rework my descriptions so that folks can really "feel" the silk in my bags! :)

Aug. 14, 2008 at 2:29 p.m. JulieWebb

Thanks Deanna! I'm about to launch into writing my profile, I'll have your wise advice in mind for sure! ;-)

Aug. 31, 2008 at 2:33 p.m. Pinache

just getting started. Your article is sending me in the right direction, Thank you!

Aug. 31, 2008 at 2:36 p.m. Toomanytreasures

I just love your tips Thanks for the great info!

Sept. 13, 2008 at 12:23 a.m. TrixieAndBeever

Many thanks for the advice!

If anyone wants to really dive into online writing tips, I've run across copyblogger.com, and it seems helpful if taken in small doses.

Sept. 23, 2008 at 10:49 a.m. temno

Great advice! REally needed this, thanks!

Sept. 26, 2008 at 8:35 p.m. RokGear

here is a fyi tip for spellcheck if you do not have a PFF or Word Processing Application and you use OE Windows mail box. you can lay out your post in e.mail and e.mail it to yourself Outlook has a spell checker to correct what it sends.

Sept. 29, 2008 at 8:09 a.m. MonasMane

I really have to go back and do some major housecleaning. These articles are so helpful!

Oct. 7, 2008 at 12:07 p.m. Sun2Create

Great article. I will need to re-write some things in my shop.

Oct. 25, 2008 at 1:31 p.m. banyantreeclothing

This is very helpful. I know that people are impatient (myself included) when it come to being online. I think a good balance is what's important. I am on the other end and feel I don't describe my items enough, so I will be working on that. Thanks!

Nov. 18, 2008 at 8:22 p.m. craftsbyposie

Very helpful! Thanks Deanna!

Nov. 21, 2008 at 10:52 a.m. JunoArt

This is total great, now where do I find info on how to get people reading, I write it all for myself since no one's ever read my blog?

Nov. 21, 2008 at 2:39 p.m. pacificadesigns

I better get to work on my shop! Thanks for the helpful info!

Nov. 22, 2008 at 11:13 a.m. ArtbyCarolSweetwood

Wow, good advise. I even think my user name is boring now. I guess after someone actually clicks on your site we should get their attention and peak their interest.

Nov. 29, 2008 at 10:05 a.m. lissilulu

Thank you!

Nov. 30, 2008 at 11:38 a.m. marciejanedesigns

Great info, thanks for the help!

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