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Etsy needs PHONE SUPPORT read NY TImes Article.

themefragrance avatar
themefragrance from themefragrance 9:01 am Jul 7, 2012 EDT
www.nytimes.com/2012/07/07/technology/tech-companies-leave-phone-ca...

Ms. Smith said she believed that large Internet companies might someday return to phones to set themselves apart from competitors. “The ability to call up and get a real human being — the companies who can do that and go back to basics are really the ones that will be winning out and humanizing their brand,” she said.

164 Responses

Tinsel avatar
Tinsel from BuckarooBones 9:05 am Jul 7, 2012 EDT
Yes they do, especially since they rolled out DC.
Sallie avatar
Sallie from ThatSallie 9:05 am Jul 7, 2012 EDT edited
I didn't read the article, but i would assume with a site like etsy, customers would want to talk to the sellers more than etsy itself. You can easily include your phone# in your shop if you want to. But i do agree that we the sellers should have phone access to etsy support.
Kay avatar
Kay from bedesisters 9:06 am Jul 7, 2012 EDT
Amen!

And what fits the "handmade" model better than talking to a real person.
Eva avatar
Eva from dehandmadecosmetics 9:08 am Jul 7, 2012 EDT
Phones are overrated.
E. Novar avatar
E. Novar from Lalalavenders 9:17 am Jul 7, 2012 EDT
I'd rather speak to a human than a computer any day....
spacefem avatar
spacefem from spacefem 9:18 am Jul 7, 2012 EDT
after all the crazy ranting that goes on in these forums? I don't see any incentive for etsy to do that.

besides just think of it... would you give your customers YOUR phone number?
Kay avatar
Kay from bedesisters 9:22 am Jul 7, 2012 EDT
spacefem from spacefem says
after all the crazy ranting that goes on in these forums? I don't see any incentive for etsy to do that.

besides just think of it... would you give your customers YOUR phone number?
****************
But giving out my home phone is very different from giving out a number for a business with a staff to answer questions.
Ellen avatar
Ellen from GatheringSplendor 9:22 am Jul 7, 2012 EDT
I did read the article and I am one of those less than up to date computer oldies.
Shame on me...but I want to hear a REAL LIVE human at the end of a phone line when I have an issue.
Etsy plays scramble the brain games with it's customers so often that there are just some days I don't want to come to the forums for my answers....I simply want someone to answer my questions....over a phone.
I guess I have to face the fact that I am falling behind in this brave new tec world.
Still think they need a phone.
upz avatar
upz from upzndowns 9:24 am Jul 7, 2012 EDT
It's quite possible that if sellers (who are Etsy's customers, and would likely be the ones utilizing the phone number) wouldn't be ranting crazily in the forums if they had access to a real time conversation with a live voice when they needed it, rather than getting canned answers (or worse, conflicting answers) whenever someone felt like answering email, or hunting down their answers on social media such as Twitter.

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