Ideas
Highlight quantity when multiple items sold
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Original Post
So, I've had this problem a few times, when I'm rushing to get my orders packed in the morning and I overlook the quantity of an item sold. Then I have customers getting upset with me because I only sent one when they ordered two of the same item. The number is so small in the bottom corner of the receipt that it is easy to miss. I know that other people have the same problem because there have been a couple of times when I have bought multiples from another etsy seller and they only send one.
Not only does it look bad for etsy and its sellers, but we also have to pay double for shipping to correct the problem.
It would simplify things on both ends, if the quantity was in highlighted, colorful or bold print when multiples are sold.
Posted at 4:11 am Jan 8, 2013 EST
Responses
Dont rush when compiling your orders
Better to take your time and be accurate - even if it means it gets shipped a day later.
I don't know if somehow i am seeing something different to you when i check my orders -- but it is always perfectly visible to me how many have been ordered whether i am looking at the email notification, the etsy transaction receipt or the paypal receipt
Posted at 4:29 am Jan 8, 2013 EST
Don't rush when packing orders. Its not worth it.
If you can't see the quantity ordered easily on the Etsy reciept, then use the packing slip from Paypal when you can or if you are going to use the Etsy reciept, take a few minutes before you start to ship to highlight the info that you need to remember.
Etsy has had the option to list and sell multiple quantities for at least 4 years now
Posted at 4:44 am Jan 8, 2013 EST
Changed from DellaCreations on Apr 19, 2013
In a perfect world none of us would overlook anything. I think it's a great idea to make the quantity ordered more noticeable and is a relatively easy fix.
Posted at 6:27 am Jan 8, 2013 EST
I agree, luckily I have not made that mistake, but I almost have more that once in my supply store. It would be nice if it were more visible.
Posted at 7:07 am Jan 8, 2013 EST
I agree the number is so small, during christmas rush I over looked 2 orders . No one was mad they understood thank goodness. These bleary eyes need a bigger number.
Posted at 7:26 am Jan 8, 2013 EST