Etsy needs phone support. Marc (of the weekly admin questions threads) has said that they don't think it's the way to go - he says Etsy just needs faster, better service, and email can fill that role.
Etsy, email support alone is not working.
I understand that phone support would be a major undertaking if it were done site-wide, but surely there is a compromise.
What if you gave people whose shops you closed a number, or a code, or something, so that when they called the Etsy help line, they had to enter the number to get through - then they'd either be helped right away or get a call back within the hour.
The help line could be reserved for only shop closing situations, even.
Because here's the thing: you *say* you respond to emails within 24-48 hours, but not many people really believe that anymore, as many people have reported waiting days or weeks (!) for a response from Support.
For some businesses (not mine, alas), 1-2 days is a significant portion of income. could you just take a 10% pay cut and not notice?
Please fix the support situation. Emergency phone support, or something comparable. It's inexcusable to have this little site support on such a large e-commerce site that forms the backbone of many people's livelihoods.
Etsy, email support alone is not working.
I understand that phone support would be a major undertaking if it were done site-wide, but surely there is a compromise.
What if you gave people whose shops you closed a number, or a code, or something, so that when they called the Etsy help line, they had to enter the number to get through - then they'd either be helped right away or get a call back within the hour.
The help line could be reserved for only shop closing situations, even.
Because here's the thing: you *say* you respond to emails within 24-48 hours, but not many people really believe that anymore, as many people have reported waiting days or weeks (!) for a response from Support.
For some businesses (not mine, alas), 1-2 days is a significant portion of income. could you just take a 10% pay cut and not notice?
Please fix the support situation. Emergency phone support, or something comparable. It's inexcusable to have this little site support on such a large e-commerce site that forms the backbone of many people's livelihoods.
