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Allow sellers to pay a monthly premium for live phone support, its better than nothing at all

louise49 avatar
louise49 from louise49 12:13 am Jan 16, 2013 EST
It may not be suited for everyone but i for one would be more than happy to pay a monthly fee to have access to phone support. Some Etsy businesses are growing so rapidly and have so much riding on their businesses that its shocking they have nowhere to turn than scavenging around forums for advice. It would be better to offer sellers phone support at a reasonable monthly cost than nothing at all.

190 Responses

Janet aka Felton avatar
Janet aka Felton from FeltOnTheFly 12:18 am Jan 16, 2013 EST
But.... the information you get from the forums is free, and generally reliable...and pretty quick too.

How many phone lines do you think it would take to service this bunch?!?!?!

Sorry, I vote 'no'.
Sandrea H avatar
Sandrea H from KaiRaiKids 12:21 am Jan 16, 2013 EST
I think it needs to be free. I would be outraged if a feature like this became available and I had to PAY for it. I get it, right now they logistically don't have it figured out to offer that level of support. But if they figured it out and then said I had to PAY. I'm sorry, I just can't get over the ridiculousness of that. A big NO from me.
Debbie avatar
Debbie from wigglysee 12:25 am Jan 16, 2013 EST
I have to also vote no to a service plan for customer support.
brushcreekwoolworks avatar
brushcreekwoolworks from brushcreekwoolworks 12:45 am Jan 16, 2013 EST edited
If they would have started out with phone support here in the beginning, they could have slowly expanded on it as the site grew.
They could have also trained phone support people slowly as they grew and changed.
Adding it now for 800,000 international shops is going to be quite an undertaking.

Plus I don't pay extra for phone support for Paypal, Amazon, etc.
louise49 avatar
louise49 from louise49 1:11 am Jan 16, 2013 EST edited
So you guys don't think they should offer phone support as an option to people willing to pay for it ( who feel they need it ) simply because you wouldn't pay for it yourself? Seems a little selfish
louise49 avatar
louise49 from louise49 1:13 am Jan 16, 2013 EST edited
The reason it doesn't exist is because it would cost too much to service everyone for free, which is why in the meantime, Im saying it would be nice if they offered it to those willing to pay for it as opposed to not offering it at all. You guys are forgetting that many sellers here clear $100,000+ per year and have absolutely no communication with Etsy. These people would certainly be willing to pay a small fee to have questions answered quickly.
mandala rain avatar
mandala rain from mandalarain 1:30 am Jan 16, 2013 EST
i can think of exactly zero times when i would have paid 50 cents for a single phone call on a one time basis rather than going through the process of emailing custom support and i have been on this site a long time and have run into a lot of situations
Jessica Higgins avatar
Jessica Higgins from PrettyLittleZombies 1:42 am Jan 16, 2013 EST
Prioritizing customer support based on fee payment is horrifically wrong.
brushcreekwoolworks avatar
brushcreekwoolworks from brushcreekwoolworks 1:42 am Jan 16, 2013 EST
Not being selfish.
They should have free phone support.
But they failed to plan for that as they grew.
I should be able to call the landlord and talk to them for free.

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