I want to talk about our survey efforts and getting feedback from you, our community. As our membership grows, it's important that we have a way to hear everyone's voice, and these surveys give us this kind of opportunity. Also, as things change over time, we're interested in tracking Etsy's evolution and how you interact with us, the site, and its features.
I'm part of a team here that will analyze the data these surveys provide and will take your feedback on the products and services we offer very seriously. We care about your opinion and this gives us a way to hear from a large, diverse group of members in a private, candid, and confidential way.
Most of these surveys will be conducted by us directly. Occasionally we may partner with a third party firm to help us conduct research, or use a third party survey platform to send the survey. In all cases, be assured that your responses will be anonymized and kept confidential.
If at any point you become concerned about the legitimacy of a survey sent to you, please contact us via our Contact Form, www.etsy.com/help/contact?topic=96, and ask about it. We'd be happy to help out.
Also, these surveys are always optional. While we'd really appreciate you participating in an Etsy survey, you can disregard it if you like.
If you do choose to fill out a survey, know that we truly value your feedback and comments. We will take your words to heart while we continue to improve our services.