Admin
Hi everyone. We wanted to let you know that we’ll be reducing the time window during which a buyer sees the link to “Request a Cancellation” on their “Your Purchases” screen from 7 days to 2 days. Most cancellations were requested within 48 hours of purchase, and buyers will still be able to convo sellers to request a cancellation if needed. We recognize that this was a pain point for some sellers, and believe it should improve both buyer and seller experience.
If you’d like to read more about our cancellation process, please visit the FAQ here: www.etsy.com/help/article/1945?ref=help_search_result. Feel free to clarify any questions in the thread we've created in Site Help: www.etsy.com/teams/7718/site-help/discuss/11571304/. If you have specific questions about the process, or about specific cases, please contact Trust & Safety via the Help contact form. Thanks!
If you’d like to read more about our cancellation process, please visit the FAQ here: www.etsy.com/help/article/1945?ref=help_search_result. Feel free to clarify any questions in the thread we've created in Site Help: www.etsy.com/teams/7718/site-help/discuss/11571304/. If you have specific questions about the process, or about specific cases, please contact Trust & Safety via the Help contact form. Thanks!