One of the most rewarding parts of selling on Etsy is the direct interaction between sellers and buyers. You hold the keys to your shop’s customer service — from providing clear information, answering questions, to keeping them informed about their order. For the customer service factors that are measurable, we want to make it easy for you to see how you’re doing. Are you responding to conversations quickly? How about sending tracking information?
By joining this prototype, you can view your shop’s Customer Service Stats, and help us test out this new feature. Think of these stats as an internal barometer, to help provide the best possible experience for your customers.
If you’d like to help test this feature and provide feedback, join the Customer Service Stats prototype here: www.etsy.com/teams/15249/customer-service-stats