As Etsy grows, it naturally becomes more attractive for both shoppers and sellers. But on the flip side, this means that a shadier element, like resellers and scammers, will also want to take advantage of our marketplace. So across Etsy, we’re making changes to make it tougher for bad apples to join the site and easier for newbies to learn how to be great contributing members.
We’re hiring and training more people for our Marketplace Integrity and Trust & Safety teams (known by long time Etsians as the Content and Abuse teams). With 50% more staff on hand by the end of the year, we'll get through more of the items reported by the community every day. To improve efficiency, our engineering team is developing better tools so we can address the highest priority issues, like resellers and scams, more quickly. We're building up our SCRAM program to detect more malicious accounts right away. You can read more about SCRAM here: www.etsy.com/storque/etsy-news/tech-update-scram-resellers-7477/
Last month, our team reviewed and took action on six times as many accounts than during the same time one year ago. We've increased the number of SCRAM screens we use by seven-fold over the last year. These are great early results but we know there is still a lot of room for improvement.
We appreciate the efforts that you, the Etsy community, have made to help us identify problems on the site. We’ve gotten wind of some confusion about a few of our policies, though, based on the increasing number of reports by our members about shops that actually do meet our marketplace criteria. In order to help you help us, we’ll clarify these particular policies through a series of posts over the next few months.
Thanks for your continued support, and we promise to stay on the case and keep you informed of the ways we are protecting the Etsy marketplace.
Please share your thoughts and questions in this thread.