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Does Etsy Have A Statement Regarding Being Sued?
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Original Post
I'm curious to know before I delete my account in anger of being spied on if Etsy would like an opportunity to release a comment via the forums, or twitter, or Facebook, or the blogs, or their own homepage maybe, as to why they are being sued for using Kissmetrics technology which is essentially un-deletable cookies used to track anyone who visits etsy.com?
Perhaps they could also mention why the code is STILL in use following the naming of Etsy Inc. as a defendant in the class action lawsuit? Why are you hacking your faithful users Etsy?
Just to be fair, as a company, you are accused of violating:
1) Electronic Communications Privacy Act
2) Computer Crime Law
3) Trespass to Personal Property/Chattel
and
4) Unfair Competition Law
Again, just curious if we could get your side of the story?
Here is a link to the actual complaint:
www.extremetech.com/wp-content/uploads/2011/08/complaint.pdf
Posted at 12:59 am Aug 6, 2011 EDT
Highlighted Responses
Edited on Aug 7, 2011
We do. I'd like to reiterate what Eric said about this issue; we are working to renew our commitment to the privacy of our members:
ericds says
You may have heard recently that Etsy, and about a dozen other
companies were mentioned in a class-action complaint making
privacy-related claims. The complaint relates to a browser technology
allegedly used by one of our vendors, KISSmetrics. We're confident
that these claims will be found to have no merit, but as soon as we
became aware of the concerns about KISSmetrics technology, we made
sure that the techniques in question were not in use on Etsy, and we
have disabled and are no longer using KISSmetrics.
This also provided a reason to renew our commitment to you about
privacy. We take your privacy very seriously and our relationship
with the Etsy community is of paramount importance. We work hard to
maintain an open, honest, and respectful relationship with all of our
members. We also want to reassure you that this issue will not
distract us from our mission of creating a better marketplace for you.
We'll still be working hard to achieve all the great things that we
have planned for the upcoming holiday season [1]. We'll keep you
posted with any updates.
[1] - www.etsy.com/blog/en/2011/chads-update/
www.etsy.com/teams/7716/announcements/discuss/8794413/page/1/
Posted at 7:32 pm Aug 6, 2011 EDT
Responses
AnyOldTime says
So it sounds like they are getting rid of it. Good. That can only help making our customers feel more comfortable about coming here and buying from us.
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I'm afraid, that at this point, no matter what they do, or how public the fix, it's too damn little too damn late...
Posted at 9:42 am Aug 7, 2011 EDT
the more I read the more I believe George Orwell was the most intelligent man that ever lived... I am beyond disturbed by all of this...not sure what I will do ... this may be the last straw for me here...I'm sure no one really cares if i close up my shops but I just wonder what is going to be done with the information already collected... I don't want big brother in my business....no thank you...
Posted at 9:44 am Aug 7, 2011 EDT
As for where else I'm doing as well as ETSY... my sales here shut off like a spigot was turned in the beginning of February.
I'm doing better for views and sales anywhere else I show my work...
Posted at 9:47 am Aug 7, 2011 EDT
serena29 says
my computer has a security program that rejects malware and other illegal activity. if this is illegal/malware, why doesn't the security program on your computer reject it?
_________
Seriously. The internet settings on my computer were set up with the help of of the top security guy at one of this country's major ISPs. I am pretty confident that nothing untoward will ever be happening on my computer while browsing.
Posted at 9:47 am Aug 7, 2011 EDT
You know, I've been wondering about the choice of a chief technology officer as CEO. Now it seems to make more sense. With this hitting the fan, we will need someone who understands what this means and how to clean it up to put a good face on this miasma. Good luck, Chad. You're going to need it.
Let me rephrase that: WE'RE going to need it. As consumers, sellers, visitors, plaintiffs, victims, whatever role we play or even feel that we play, we are involved. The perception of this site is important to all of us.
Why does something always happen around the holidays or close to it?!
Posted at 9:51 am Aug 7, 2011 EDT
Feille says:
Why does something always happen around the holidays or close to it?!
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That's something I've been wondering every year around this time! Its almost like there is a doom generator that starts in August and doesn't let up until Feb. Selling online is hard enough without all the bull.
and in general...I went to kissmetrics and removed myself from the program...although I'm not all that convinced that will do the trick. If something was installed on my computer, I want to know how to get it the heck out of there! Also, is this why, when I'm on facebook or yahoo I get ads specifically geared towards where I've shopped?
I feel dirty...
Posted at 9:55 am Aug 7, 2011 EDT
@trinlayk - the opt-out button will block kissmetrics on all the sites that you visit that might still use kissmetrics. it's not for companies. www.kissmetrics.com/user-privacy
kissmetrics statement regarding the opt-out for consumers:
"As an additional step to respecting consumer privacy and providing additional tools for our customers, consumers can use the controls below to opt-out or opt-in of tracking by KISSmetrics across all KISSmetrics-enabled websites."
again, to opt-out of kissmetrics across all sites you visit that might still subscribe to their service: www.kissmetrics.com/user-privacy
Posted at 10:00 am Aug 7, 2011 EDT
ManicManx says
I thought this was another the sky is falling post but looking on line, Im finding this really icky and creepy.
techcrunch.com/2011/07/05/kissmetrics-now-lets-sites-analyze-their-...
Check the picture on the bottom ..its just like what is used for our site stats...
Posted at 10:01 am Aug 7, 2011 EDT