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How to accept cash payment for local pickup?

Caroline avatar
Caroline from WildMountainStudio 4:34 pm Oct 17, 2012 EDT
I have a customer who works nearby and wants to pick up my item rather than have it shipped. She hasn't purchased it yet. I know that PayPal payment for local pickup is a bad idea, because a buyer can claim "item not received" and without confirmation of delivery the seller will lose both item and payment. I told her payment should be in cash, but I don't know how to handle this. If she pays cash, how is the sale recorded on Etsy? Is there a way to mark the item as "Paid" when a buyer pays in cash, in person?

33 Responses

wonderfulstore avatar
wonderfulstore from wonderfulstore 4:38 pm Oct 17, 2012 EDT
You might be able to use the 'other' payment option just for this order--i.e. make a reserve listing for this customer with 'other' as the payment option (I hope this is still available). Also, you could get their signature + date on a duplicate copy of the invoice to have proof of delivery.
Victoria avatar
Victoria from bluebamboo 4:41 pm Oct 17, 2012 EDT
You enable "other" as a method of payment and have them checkout using "other". Once they've paid you can log in and on your receipt there will be a big, obvious place to mark it as paid (similar to marking it as shipped).

You will not qualify for any seller protection though, both etsy (and paypal if they paid through that) require a trackable delivery method to qualify for that. Are you taking a risk? yes. Is it a big risk? probably not.
Caroline avatar
Caroline from WildMountainStudio 5:12 pm Oct 17, 2012 EDT
Thanks, wonderfulstore and Victoria. I wish there was a way to enable "Other" payments for individual listings, rather than opening it up for all. I do prefer PayPal. But this sounds like the way to go.

Just wondering, Victoria, what's the risk you're referring to? The buyer will have the item and I'll have the cash....no chargebacks, and no INR because it's not through PayPal and not shipped. Am I missing something?
Terri avatar
Terri from Untwistedsister 5:17 pm Oct 17, 2012 EDT
Create a coupon code just for them for free shipping. When they pick up the item have them sign a copy of the receipt as delivered. Then go back into your sold orders and mark it shipped.
Jo avatar
Jo from StylinDollKnitz 5:18 pm Oct 17, 2012 EDT
How to accept cash payment for local pickup?
_____________

Oh, I opened this because of the question. I get it now, you want to know how the transaction goes through?

I was gonna answer: stick out your hand and hold it there until they put the money in it.
Saphoona Duste avatar
Saphoona Duste from Saphoona 5:18 pm Oct 17, 2012 EDT
Don't forget to have the buyer sign a receipt of purchase "form". This can just be something as simple as her saying "Received from [your name here], then the name and item number. And of course, have her sign and print her name and date the receipt too.
Lisa avatar
Lisa from StudioRoseBoutique 5:23 pm Oct 17, 2012 EDT
I have the "other" payment option enabled for my shop so that I don't have to go in and mess with it when someone local wants to buy a custom item. I've never had anyone use "other" as payment method unless I tell them to, so I don't see any reason to not have it as an option.
Celtic Cat Photos Mary Catherine Campbell avatar
Celtic Cat Photos Mary Catherine Campbell from Celticcatphotos 5:34 pm Oct 17, 2012 EDT
I would use other payment option, and have her meet you somewhere close. It you want have her sign an invoice that she received the item.

I never have clients come to my home, I always meet them at Denny's or Tim Horton's.
Renee avatar
Renee from thesilvertwigshop 5:39 pm Oct 17, 2012 EDT
Caroline from WildMountainStudio says

Thanks, wonderfulstore and Victoria. I wish there was a way to enable "Other" payments for individual listings, rather than opening it up for all. I do prefer PayPal. But this sounds like the way to go.

Just wondering, Victoria, what's the risk you're referring to? The buyer will have the item and I'll have the cash....no chargebacks, and no INR because it's not through PayPal and not shipped. Am I missing something?
__________________________________
You have no proof of delivery if the buyer purchases through etsy and then files a dispute with etsy for non delivery. I don't know if a signature on an invoice is good for that or not.

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