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As for how to improve your listings' relevancy (which I believe is your question, kaleidoscopebyerin), check out this blog article:
I hope it's helpful!
Anna - you say ou don't see anything in his shop so somehow you find it.
I'm confused at this point.
I think you may be right he may have forgot to do something like go live with the shop or the items are still in draft.
Lol I had 5 items in draft myself that I thought was already live.