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Original Post
I got an email saying someone is disputing a case against me on paypal. There saying that they didn't approve there transaction. I sent them 83.00 worth of my product, and now they want there money back?
My question is, i am trying to respond to this on paypal like the email said too, but i can't get to anything that will let me respond. There is a 'respond' button, but it takes me to some other page and there's nowhere for me to add anything. Does anyone know where i can put in my irritated two cents? lol
Posted at 12:33 am Nov 25, 2012 EST
Responses
call paypal and talk to someone
Posted at 12:36 am Nov 25, 2012 EST
Just an additional thought - your customer might not recognize your email address being used for PayPal billing purposes if it is different from your shop name.
Posted at 12:37 am Nov 25, 2012 EST
Take a breath and calm down. Talk to PayPal and I'm sure everything will work out just fine. Don't respond in writing when you're angry.
Posted at 12:39 am Nov 25, 2012 EST
Paypal is very nice to talk with and they will try to help you.
Posted at 12:45 am Nov 25, 2012 EST
Call Paypal they will help you for sure.
Posted at 12:49 am Nov 25, 2012 EST
Yes, call them. They have a very good customer service department and are willing to help you solve this.
I had a situation come up several months ago. A daughter was using her mom's paypal account without her knowing it and paypal customer service helped me keep my sanity as well as resolve the problem.
Posted at 12:49 am Nov 25, 2012 EST
Be glad the payment was through Paypal, since they have a phone number and are easy to reach and discuss with.
Posted at 1:45 am Nov 25, 2012 EST
Log into your paypal account and go to the 'resolution center'. There you will be able to see exactly what the buyer has stated and you can respond.
Posted at 1:53 am Nov 25, 2012 EST