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Extremely unprofessional and rude shop owner. What can i do about this.
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Original Post
Last month I purchased an item from a shop on Etsy. The item was shipped promptly but I was a bit disappointed in the product (low quality, not what I expected). Because of this I gave them neutral feedback which I thought was fair, I also made sure to state that the shipping time was quick and that I did like certain aspects of the product (it was a necklace and I liked the chain it came with). Regardless of what I felt was fair feedback for me to give, the shop owner still gave me negative feedback because I didn't respond to her kiss and make up request. I did not realize that she had sent me a request, as I don't check my messages as often as I should. I messaged her about this yesterday, and what really infuriated me was that she told me she did not believe I didn't see the request, that I just ignored it and I was only messaging her because I receive negative feedback. I didn't even realize I had negative feedback until 6 days after it was posted, again because I never check my messages and frankly am still getting the hang of how Etsy works. I voiced that I thought her actions and messages were rude and very unprofessional, and in response she said I was rude for not responding to her request, and that I was being difficult. I said I was sorry but I didn't feel like changing the feedback i gave her to positive was right, and her response was: "No need for "Sorry" Most folk are very nice and understanding. Your not one of them:(". Is there anything I can do about this? I love Etsy, but my interaction with this woman really upset me and it stresses me out to think I would ever have to deal with something like this again. I most definitely do not want to kiss and make up with the shop at this point, but is there any way to remove the negative feedback she gave me? Is there any way I can change her neutral to a negative ? If not, it isnt the end of the world, I just feel it is unjust. This whole situation has really turned into a nightmare.
Posted at 6:18 pm Dec 16, 2012 EST
Responses
You gave honest feedback and there is no point in rewarding her with positive feedback for being nasty. You were actually very considerate in giving her a neutral which did not reduce her feedback score. However, her retaliation of giving you a negative hurts your score. I would try to forget it and remember most of the sellers on Etsy are very nice people that you would enjoy having as friends or neighbors!
Posted at 6:22 pm Dec 16, 2012 EST
We aren't allowed to talk about specific transactions in the forums so this will likely be closed. You have every right to feel the way you do and to leave the feedback you wish to leave. I don't think your negative can be removed without the KAMU option, but I wouldn't stress out about it. 99% of sellers here would never behave that way. Don't let one bad apple ruin your Etsy experience!
Posted at 6:23 pm Dec 16, 2012 EST
This is calling out, and not allowed, as we only see one side of the story...
What happened is regretable..
From your point of view it was not a positive experience, from her point of view it was also not a positive experience... this too will pass
Posted at 6:25 pm Dec 16, 2012 EST
That sounds like an unpleasant experience to go through. I am sorry to hear when anyone feels they have been treated in a rude or unprofessional way.
Unfortunately, we are not supposed to speak about individual transactions in the forums, so admin will most likely close this thread at some point. I just want to make sure you know that and aren't surprised if it happens.
Once feedback has been left, it cannot be changed except with the Kiss and Makeup. As a buyer only, no one else can read whatever the seller wrote for you as a comment. So don't worry about that. The only thing anyone will be able to see is your feedback percent or number of positives vs. neutral / negatives. So I would say give yourself a little time to decide whether you want to do a Kiss and Makeup or not or just let it all go.
Posted at 6:25 pm Dec 16, 2012 EST
This also sounds very similar to another thread posted a short while ago, maybe yesterday... again, we only get one side of the story...
Posted at 6:27 pm Dec 16, 2012 EST
It's something you might be able to contact Etsy about as retaliatory feedback shouldn't be allowed. If not, perhaps you can ask the other sellers you've purchased from to leave you feedback? That way it really won't be that noticeable. Good luck and sorry this happened to you!
Posted at 6:28 pm Dec 16, 2012 EST
I am sorry your Etsy experience was not a positive one as this is a great marketplace. The only way to change your feedback is through a Kiss and Makeup, if you proceed with that both will become positive. If you do not feel you want to, both parties feedback will remain as originally set. If you are not a seller and just a buyer I wouldn't worry about the feedback so much, you can always explain yourself to any future sellers.
Posted at 6:28 pm Dec 16, 2012 EST
Ashley,
It is so unfortunate that this happened to you. However, if you feel that your feedback was fair then stick to it. I feel as though the behavior of the seller backs you up. Please feel confident that most of the shop owners on Etsy are not like that. If it makes you more comfortable communicate with the seller before you purchase something.
Shirley v.
Posted at 6:29 pm Dec 16, 2012 EST
Buyers can read the negative the shop owner gave you (and they'll also see it's a response to your neutral) so that negative they left reflects very badly on the seller.
Anyone can hang out a shingle to sell, whether they know anything about business or not. Most sellers on Etsy are great, this one sounds like a seller who doesn't have a clue.
*yikes - that was your first feedback, that's awful! If the negative bothers you that much, close this account and open a new one. Your neutral you gave the seller will still stay.*
Posted at 6:31 pm Dec 16, 2012 EST