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advice on leaving a negative feedback
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Original Post
I've never had to leave a negative before and I am not sure how much detail to go into. I feel obligated to warn others but at the same time, I am glad I won my case and could just leave a neg without explanation and go about my life as usual.
In this case, the item was not as described, I knew the moment I received it, let the seller know and she refused to let me return it for a refund. She made alot of excuses and said she would replace the item and that I didn't have to return it, said she has a no return policy..blah blah..tried to wait me out beyond the 45 days from sale date and to top it all off, she gave me a false tracking number for the "replacement" that I never received. After 40 days with no replacement I filed a case and won. Now she's got back the item and is trying to resell by lying and saying I never paid and that I deleted my etsy account. I can verify all that talk as lies about me.
I have plenty of time to leave feedback but don't know how much I should tell about her lying and everything else - as if anyone bothers to read it. I don't know who I should tell or how much if asked. Do I report her to etsy also?
Any help in this matter would be appreciated. I am still angry at the moment so I want to wait until I cool off before I leave feedback.
Posted at 9:28 pm Feb 22, 2012 EST
Responses
i would go by your gut - maybe sleep over it first,,
Posted at 9:29 pm Feb 22, 2012 EST
Feedback is to inform, so if you feel you have useful information about the transaction, you should be honest.
This thread is going to be closed, as you aren't supposed to talk about specific transactions in the forums. I'm sorry you've had such a bad experience. Here's to many better ones and a good night's sleep.
Posted at 9:33 pm Feb 22, 2012 EST
I've struggled with this to a much lesser degree, but bought something from a seller who was very indifferent to making a sale and sent convos to me twice with the wrong shipping address. (They were gifts for family members at Christmas and I had them shipped to their addresses.) Scared from the start that the package would never arrive. It did, but as a buyer I felt like I was just a HUGE inconvenience to them. I never left feedback because I didn't really know what to say. Curious to see what kind of responses you get!
Posted at 9:36 pm Feb 22, 2012 EST
I appreciate being warned...I always read feedback, so if you feel this strongly about it then I'd leave it; but I would sleep on it first :) Really think about what you want to warn others about. Also, just a thought, she may leave YOU negative feedback after you leave yours. Totally unfair, but will most likely happen.
Posted at 9:36 pm Feb 22, 2012 EST
Now she's got back the item and is trying to resell by lying and saying I never paid and that I deleted my etsy account. I can verify all that talk as lies about me.
***
I would report the shop to Etsy.
Posted at 9:39 pm Feb 22, 2012 EST
Absoliutely cooling off before leaving feedback is always a good move,
You are a pretty savvy buyer in that you know your rights as regarde to diputes timescales and feedback etc.. (not a lot of buyers know as mucxh as this)
Your Seller is absolutely in the wrong- disgusting service (a seller cannot say no returns as Payplal will)
Wrong tracking number and holding you up till 45 days and 'I do not have a return policy' IS the worst kind of seller who once sends their item washes their han
Having principles is all well and good if the detriment to you ds of all responsilbility
YET in my nearly a year trading on here I still do not completely understand the feedback system
I THINK all sellers feedback is shown to a potential Buyer
I THINK all buyers feedback is hidden
You will be doing a service to other potential buyers from this seller BUT...... the seller can also give you bad feedback (if they havent left you any already)
Leaving negative feedback COULD be detrimental to you if the seller also does so- but hey who can and would stop you Buying on this etsy platform
THIS IS WHERE ETSY SHOULD STEP IN AND HAVE A SIMILAR SYSTEM TO EBAY - no buyers can have a negative and should be free to state their feedback to a seller without retaliation
BUT the sellers are allowed a rebutal statement (not derogatory -or it is removed)
Posted at 10:02 pm Feb 22, 2012 EST
@Michele - don't forget the seller can leave feedback because there is always another side to the story. I'm not saying the OP is lying or wrong, I'm just saying the seller has the right to defend themselves too.
to the OP I would sleep on it and then decide. I think though you should leave what you feel is right. I do read feedback and I do look at the reason the person says. If it's just a negative with no explination I take less value to it. You don't need to write a book, just something to let others you had a bad experience.
Posted at 10:09 pm Feb 22, 2012 EST
Keep in mind if the item has been returned, a refund issued and the seller cancels the transaction on etsy, the amount of time you have to leave feedback is generally around 48 hours from notice of cancellation.
Posted at 10:12 pm Feb 22, 2012 EST
What was that old show.... "just the facts ma'am". I think to be truly effective with your feedback, I would not go into the lying or anything emotional, just explain the misrepresentation and her no return policy. Those are good things for the next buyer to know. (if the seller gave you negative retaliatory feedback, as a buyer it wouldn't hurt you too much we are still going to sell to you :)
Posted at 10:17 pm Feb 22, 2012 EST