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Bugs No report an issue option

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Original Post

Barbara Babik avatar
Barbara Babik says

Suggested I post here since this may be a bug.

I am trying to follow the guidelines to report something and the Help section says to open a case to use the "Report An Issue" selection. There isn't one on the orders. Help!????

Posted at 7:44 pm Nov 19, 2012 EST

Responses

Leslie avatar Admin
Leslie from SabiSpike says

Hi,

To Report an Issue go to Your Account > Purchases > Completed. Across from the date of the purchase you'll see blue text that says Report an Issue. If you mouse over that text you'll see two choices in a drop down: 1. I did not receive an item and 2. An item did not match its description. Make your selection and continue to follow the steps with the necessary information.

Hope this helps!

Leslie

Posted at 7:49 pm Nov 19, 2012 EST

janinebrasher avatar
janinebrasher says

I believe the "report a transaction" option doesn't appear until 7 days after the sale, so if your purchase was recent that might be why it's not yet showing.

Posted at 8:57 pm Nov 19, 2012 EST

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