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Changed photo...but old photo still showing in search results

Jenny avatar
Jenny from SeeJaneCrochet 10:18 pm Dec 26, 2012 EST edited
I changed the main/ 1st listing photo for my listings yesterday to a new photo with some text advertising my after christmas sale. If you look in my shop and in the categories (most recent listed) section, you see the correct photos), but if you do a search for my keywords (which is how I get a lot of my traffic), it still shows my old photos.

Here is a listing:
www.etsy.com/listing/77245675/crochet-scarf-pattern-weave-scarf-pdf

The search term I am using is: "crochet scarf pattern". The listing above is the very first result. But with the search, you do not see the new photo with the red text, just the old photo.

I have cleared my cookies, cache, restarted my computer and checked it on my husband's computer with no luck.

Thanks :)

9 Responses

Eileen avatar
Eileen from TepperWear 12:11 am Dec 27, 2012 EST
I think maybe you just didn't give it long enough. It's there now.
Dawn avatar
Dawn from FolkArtByDawn 12:12 am Dec 27, 2012 EST
I have noticed sometimes they linger for a bit too.
Jenny avatar
Jenny from SeeJaneCrochet 11:06 am Dec 27, 2012 EST
nope...still not seeing the correct pictures for my items when i find them in search. I see the photo with the red text in the pic i posted above, but not when i see my items on a search result page.

"crochet scarf pattern"....first result is my weave scarf...it is showing for me the old photo with no text.
Lori Forty avatar Admin
Lori Forty from chillionaire

Changed from DontChangeMe on May 17, 2013

 11:43 am Dec 27, 2012 EST
Hey Jenny! Would it be possible for you to send a screenshot of the incorrect image showing, if it's still not displaying correctly? We've seen a few reports of this and we're currently investigating. You can send the screenshot to me via Convos, for instructions on taking a screenshot, please visit: www.take-a-screenshot.org.

Thanks so much!
Jenny avatar
Jenny from SeeJaneCrochet 12:02 pm Dec 27, 2012 EST
Thanks, Lori! I sent you a convo with screenshot :)
Meghan avatar
Meghan from JuneberryStitches 6:21 am Dec 28, 2012 EST
This is happening with one of my items as well...I changed the main photo two days ago but in search the old photo is still showing up.

Any updates?
Lori Forty avatar Admin
Lori Forty from chillionaire

Changed from DontChangeMe on May 17, 2013

 12:13 pm Dec 28, 2012 EST
Hi Meghan! Can you send me a link to the listing as well as a screenshot of what is showing in the search results? My previous post has info on how to take a screenshot, and you can send it to me via Convo.

Thanks so much!
Lori Forty avatar Admin
Lori Forty from chillionaire

Changed from DontChangeMe on May 17, 2013

 12:14 pm Dec 28, 2012 EST
Sorry, Meghan! I see you had already sent me a Convo, thanks for that! Off to add this to the report. :)
Gintare Sabaliauskaite avatar
Gintare Sabaliauskaite from Gintro 4:29 pm Jan 4, 2013 EST
Same thing is happening here.
It's been over 20 hours since I changed one of those photos.

I tried deactivating and then activating the listing, but nothing changed.
I cleared my cache 'n cookies, used a different browser, searched for my items while not logged in, but the old picture still appears until you click on the item.

Hope this bug gets fixed soon. Best of luck!

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