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Items not appearing in search results correctly

Jan Flenner avatar
Jan Flenner from fibremom 1:33 pm Dec 26, 2012 EST
I put my entire shop on sale yesterday, and did a search today to see where they are coming up at, and some of my items are not showing the edited version of the listing in search results. When I click on that item, it goes to the edited version, but if it's not showing up as "50% OFF" in the search results, people are less likely to click on it in the first place!

11 Responses

Matt Quirk avatar Admin
Matt Quirk from mattdaquirk 1:56 pm Dec 26, 2012 EST
Hi Jan,

I checked a few of these out and they seem OK. Could you post a few example listings for those giving you trouble? I see what I can figure out. Thanks!
Jan Flenner avatar
Jan Flenner from fibremom 3:30 pm Dec 26, 2012 EST
Most items are correct. These are the ones I've found aren't coming up right in search results. I tried re-editing, but no change.

www.etsy.com/listing/69922754/sale60-off-knit-doll-hat
www.etsy.com/listing/110397366/10-offpackage-of-10-postcards-unopened

Matt Quirk avatar Admin
Matt Quirk from mattdaquirk 4:29 pm Dec 26, 2012 EST
Hi Jan,

I tried a few things to get that resolved and was not successful. I think we should get this to the tech team and see if they can figure out what might be happening here. I'll let them know straight away. Thanks for the report!
Jan Flenner avatar
Jan Flenner from fibremom 8:25 pm Dec 26, 2012 EST
Still having the same problem...
Jan Flenner avatar
Jan Flenner from fibremom 8:44 pm Dec 26, 2012 EST
2 more items I found aren't coming up right. This time I searched "fhhteam". (Without the quotes)


www.etsy.com/listing/71915454/sale50-off-striped-wool-ribbed-socks
lisa june avatar Admin
lisa june 8:49 pm Dec 26, 2012 EST
I am seeing both of these items showing the correct price and title in search results.

If you're not seeing these edits reflected yet could you take a screenshot and send it in to us here: www.etsy.com/help/contact

Thanks!
Jan Flenner avatar
Jan Flenner from fibremom 12:34 am Dec 27, 2012 EST
Sent message to help desk almost 4 hours ago...I've heard nothing back, problem still persists. The items are showing correctly in my Search Ads and in my shop, but still show incorrectly in search results.
Lori Forty avatar Admin
Lori Forty from chillionaire

Changed from DontChangeMe on May 17, 2013

 2:31 pm Dec 27, 2012 EST
Hi Jan! Thanks for the email! We're digging into this, and we'll get back to you with some more info very soon.
Jan Flenner avatar
Jan Flenner from fibremom 4:21 pm Dec 27, 2012 EST
Thanks

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