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Cannot Send a Convo

Rebecca avatar
Rebecca from 19something 3:00 pm Jan 9, 2013 EST
Every part of the Etsy site is working properly for me except when I try to send a convo. I am trying to contact a customer and every time I click send I get an error page saying the connection has timed out. This is not happening on any other site, nor any other part of the Etsy site, except when I try to send my message. I'd be appreciative if someone could look into this for me. :]

8 Responses

Lori Forty avatar Admin
Lori Forty from chillionaire

Changed from DontChangeMe on May 17, 2013

 5:53 pm Jan 9, 2013 EST
I'm so sorry about this, Rebecca! Can you let me know what happens when you try to send a Convo? If you receive an error message, let me know exactly what it says.

It won't hurt to check your browser for any add ons. Turn them off and try again to send a Convo (feel free to send test Conversations to me!). Then turn the add ons back on one at a time to see which is causing issues.

Let me know how things go!
Lana Ross avatar
Lana Ross from BridalByModishSwank 6:00 pm Jan 9, 2013 EST
I'm having the exact same problem. I can send convos but not pictures.
Lori Forty avatar Admin
Lori Forty from chillionaire

Changed from DontChangeMe on May 17, 2013

 7:56 pm Jan 9, 2013 EST
Hi modishswank! Let me know if any of the tips I posted above work for you.

Thanks!
Rebecca avatar
Rebecca from 19something 9:36 pm Jan 9, 2013 EST
I am still having this problem when attempting to send a picture with a convo. I was able to send the convo without the picture though.

I get a message from Firefox that says the connection was reset.
Lori Forty avatar Admin
Lori Forty from chillionaire

Changed from DontChangeMe on May 17, 2013

 9:38 pm Jan 9, 2013 EST
Hmm, could you try fully closing/quitting your browser, and restarting your computer? I sent some test Convos with images and didn't run into any issues, I'm also using Firefox.

Kelly avatar
Kelly from linkeldesigns 11:02 pm Jan 9, 2013 EST
I'm having the same problem with Google Chrome...
Lana Ross avatar
Lana Ross from BridalByModishSwank 11:44 pm Jan 9, 2013 EST
Rebecca says:
I am still having this problem when attempting to send a picture with a convo. I was able to send the convo without the picture though.
_______________________
I'm still experiencing exactly what Rebecca is. I tried everything. I tried both Chrome and Firefox.

lisa june avatar Admin
lisa june 10:58 am Jan 10, 2013 EST
If you're having difficulty sending a convo with an image attached and receive a message that the connection was reset this indicates that you're running into some connectivity issues. These are often isolated and related to the available bandwidth of your internet connection.

You may also try rebooting your router or modem. This can establish a new and ideally speedier connection to your internet service provider.

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