I have an open case that I need to escalate, but the function doesn't seem to work. The escalate button is there, but when I click it, the next box submit/cancel appears for half a second and then the entire screen goes foggy. Too fast to submit.
Bugs
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Escalate Case function not working
3 Responses
I did restart and update my laptop before posting the above
Admin
Very strange Barbara, so sorry for the trouble.
Could you try escalating the case using a different browser? This will help us understand if this is isolated to a single browser or has a broader impact.
I'd also suggest checking to see if you're using any add ons. Try disabling any add ons or extensions to see if they may be interfering.
Let me know how it goes!
Could you try escalating the case using a different browser? This will help us understand if this is isolated to a single browser or has a broader impact.
I'd also suggest checking to see if you're using any add ons. Try disabling any add ons or extensions to see if they may be interfering.
Let me know how it goes!
I tried it from an iPad and it went through after a few tries - not if that was site related or not.