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Issue with my Etsy account with weird results

Berrybluetrue avatar
Berrybluetrue from AnaisaKnits 12:19 am Feb 6, 2013 EST edited
There is something wrong with my account in Etsy. I just literally listed the listing below and someone searches the word mustache in Google and it leads them to this listing. This has happened on a few of my listings in the past and I've let it go.

In addition to this, someone searches iphone 4s case and the come to the booties below. This has been going on for about a month but it's obviously something wrong with the configuration of my account; I'm also not sure if this is why I'm not seeing traffic on my account since I've been researching before using keywords (SEO). Someone in one the SEO groups recommended that I post but I figured it was a fluke...well not no more.

I don't understand what is going on. There is nothing in my listing that would lead someone who searches mustache or iphone 4s case for this listing to appear and I literally just listed this not even an hour ago. I need help from someone on the Etsy team. Thank you!!!

10 Responses

crochetgal avatar
crochetgal from crochetgal 12:50 am Feb 6, 2013 EST
What search terms were they using to find the booties?
Berrybluetrue avatar
Berrybluetrue from AnaisaKnits 6:39 am Feb 6, 2013 EST
They used mustache and iPhone 4s case
Matt Quirk avatar Admin
Matt Quirk from mattdaquirk 11:55 am Feb 6, 2013 EST
Hi Anna,

I admit, I also find it difficult to explain. I don't believe the problem is in your account, however. These appear to be Google results, and I'm afraid I would be hard pressed to explain how your shop appears on a different website.

I did enter one of them ("mustache") and looked through 50 pages. None of your items came up. It might almost be worth contacting Google to see if they have any information.

If I think of any other ideas, I'll let you know. Very curious.

Thanks!
Berrybluetrue avatar
Berrybluetrue from AnaisaKnits 5:25 pm Feb 6, 2013 EST
Thank you Matt for the response. Do you have a link or email address where I can write to them about this? They haven't even had the chance to crawl the page but yet I get searches within an hour listing the item.

I'll definitely post back if I hear from them.
Matt Quirk avatar Admin
Matt Quirk from mattdaquirk 6:41 pm Feb 6, 2013 EST
Here's a good place to start:

support.google.com/?hl=en
Berrybluetrue avatar
Berrybluetrue from AnaisaKnits 11:19 pm Feb 6, 2013 EST
Thank you! Hopefully they'll know why this is happening and can fix it.
Berrybluetrue avatar
Berrybluetrue from AnaisaKnits 11:58 pm Feb 6, 2013 EST
Well, I listed a new item tonight. I used the New Item link versus copying an existing one to see if I that would clear the issue. Nope, the baby hat I listed tonight was also pulled via Google using the mustache keyword. I have no idea how this is happening. I know Google doesn't crawl my store that fast. I'll try to find a contact via the link you provided tomorrow. I'm hoping the issue can be resolved.
Berrybluetrue avatar
Berrybluetrue from AnaisaKnits 4:25 pm Feb 8, 2013 EST
I think I figured out the common denominator. For all the listings where I've used the website fotofuse, I've noticed that that is when these searches mysteriously appear. In addition, I've notice that for my last three of four listings; Google has not crawled. The one that was crawled by Google was done before the last two and I didn't use fotofuse to edit the photos.

In addition, I went back into my history and for the listing where I did link directly to fotofuse to made photo edits, I'm getting these errors but not finding the listings on Google when I copy and paste the portion of the url. I do know that fotofuse made some changes to their website and now I wonder if anyone else has noticed anomalies after editing their photos and then publishing directly from the website. Just my thoughts. Please don't take this as bashing a site but possibly an error issue with another site that may be causing a problem and it's my conclusion as to why this is happening.

I may have to delete these listings and start over...UGH!!!
lisa june avatar Admin
lisa june 4:44 pm Feb 8, 2013 EST
This is particularly curious behavior and I really appreciate the information you've posted. I'll keep an eye out for other reports of this behavior.

That said, congratulations on the traffic! It may not be traffic that seems logical, but it never hurts for people to find your items. :)

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