I think there must be quite a lot of sellers who genuinely don't understand.
Or maybe they think like I did once upon a time. I understood my responsibilities and the workings of PayPal. But at first I thought if I put that in my policy - it wouldn't actually help if someone filed a claim - but might deter some that set out to fleece people.
After feedback I decided that it would only serve to put genuine customers off.
Perhaps that's how they view it.
"not responsible for lost or stolen items" as well as "no returns" means zero customer service, loss of sales for the seller, and more sales for the rest of us. If that's how they want to come across to potential customers, it is their choice.
For things like underwear, hats and swim suits ... hygiene is a huge reason to not accept returns.You just never know how many times the person wore it.
Been selling for over 10 years and have always had a no refund policy.I exchange only for a similar item of a different size.
Many retail stores have a "no refunds ... exchanges in 7 days with receipt and original tags".It also has to be unworn and in original condition.
I did an exchange for a bigger size recently ... the customer paid to mail the item to me and I paid to mail it back.It wasn't my fault though.They chose the wrong size during checkout.I had to absorb the shipping cost to re-mail the new size.
well no refunds, to me, suggests that you don't stand by the quality of your products - if you did then there would be no problem with refunds
but again that's just MY opinion - all are free to do as they like!!!