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Don't sellers understand??

Felice Sereno avatar
Felice Sereno from FeliceSereno 3:51 pm Nov 17, 2012 EST
that even if their policy says
"no exchange no refund" they can still the made to refund the purchase price?

Don't they realize what bad customer service this is

(custom items excepted)

58 Responses

Shelley avatar
Shelley from HooliganAlley 3:53 pm Nov 17, 2012 EST edited
Yeah that always amazes me too. But then "not responsible for lost or stolen items" signs in parking lots crack me up too.
Sharyn avatar
Sharyn from DesignedToCharm2 3:54 pm Nov 17, 2012 EST
I don't know. I guess I just do what I do, which is offer exchanges and don't worry about what other people do. However, as a shopper I won't shop with someone who doesn't accept returns.
FeltedFriends avatar
FeltedFriends from FeltedFriends 3:56 pm Nov 17, 2012 EST
If you take paypal, you take returns. And yes, I don't think a lot of sellers - and quite a few buyers - are aware of this policy. Paypal's policies override whatever a seller puts in their listing.
Shelley avatar
Shelley from HooliganAlley 3:57 pm Nov 17, 2012 EST
If you take credit cards you take returns too.
Petra avatar
Petra from PetrasCreations 4:01 pm Nov 17, 2012 EST
I think there must be quite a lot of sellers who genuinely don't understand.

Or maybe they think like I did once upon a time. I understood my responsibilities and the workings of PayPal. But at first I thought if I put that in my policy - it wouldn't actually help if someone filed a claim - but might deter some that set out to fleece people.
After feedback I decided that it would only serve to put genuine customers off.
Perhaps that's how they view it.
Felice Sereno avatar
Felice Sereno from FeliceSereno 4:05 pm Nov 17, 2012 EST edited
i guess that separates the pros from the novices LOL!!
So much to learn huh!!!
Ken Phillips avatar
Ken Phillips from SteampunkArcade 4:06 pm Nov 17, 2012 EST
"not responsible for lost or stolen items" as well as "no returns" means zero customer service, loss of sales for the seller, and more sales for the rest of us. If that's how they want to come across to potential customers, it is their choice.
Paulette avatar
Paulette from dahliasoleil 4:07 pm Nov 17, 2012 EST
For things like underwear, hats and swim suits ... hygiene is a huge reason to not accept returns.You just never know how many times the person wore it.

Been selling for over 10 years and have always had a no refund policy.I exchange only for a similar item of a different size.

Many retail stores have a "no refunds ... exchanges in 7 days with receipt and original tags".It also has to be unworn and in original condition.

I did an exchange for a bigger size recently ... the customer paid to mail the item to me and I paid to mail it back.It wasn't my fault though.They chose the wrong size during checkout.I had to absorb the shipping cost to re-mail the new size.
Felice Sereno avatar
Felice Sereno from FeliceSereno 4:08 pm Nov 17, 2012 EST
well no refunds, to me, suggests that you don't stand by the quality of your products - if you did then there would be no problem with refunds
but again that's just MY opinion - all are free to do as they like!!!

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