Business Topics Does PayPal Always Site with the Buyer?

Yes, I have. I've had two chargebacks from credit card companies. When I showed proof of shipping to the address specified on the PayPal account, both payments were honoured by PayPal regardless of the final decision by the credit card company.

Posted at 7:01 pm Nov 24, 2012 EST

Yes... I won a chargeback... but you have to do everything they require...ship w/ online proof of shipping, DC etc... read the terms of service...

Posted at 7:04 pm Nov 24, 2012 EST

Yes I have won ..I was amazed and very happy about it.

Posted at 7:15 pm Nov 24, 2012 EST

I have had two customers issues in the past and I won them both.

Posted at 7:53 pm Nov 24, 2012 EST

Yes, I have had PayPal side with me.

Posted at 7:57 pm Nov 24, 2012 EST

Yes, I have won, as well. My designs are made to order or custom and paypal does not dispute those. I did not know this. The buyer wanted a full refund plus return shipping. I did not have to refund the buyer. Of course, I eventually did,after the item was returned but not the return shipping. Paypal said paying for that is totally up to the seller.

Posted at 7:58 pm Nov 24, 2012 EST

No...they do not always side with the buyer.

Posted at 7:58 pm Nov 24, 2012 EST

3 chargebacks in almost 10 years of online selling. 2/3 were sided in my favor. The third was international without proof of delivery.

Posted at 8:06 pm Nov 24, 2012 EST

I have also had them side with me I think every time. I just recently had a buyer that wanted something I didn't offer. She ordered something else and then wanted me to make what she really wanted. Told her I couldn't do it, cancelled the order and refunded the money through paypal. She waited a week or so and then contacted etsy to refute the cancellation because "she didn't get her refund from them". she thought etsy would also refund her I guess, so a double refund lol.

Posted at 12:23 am Nov 25, 2012 EST