Does PayPal Always Site with the Buyer?
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Yes, I have. I've had two chargebacks from credit card companies. When I showed proof of shipping to the address specified on the PayPal account, both payments were honoured by PayPal regardless of the final decision by the credit card company.
Posted at 7:01 pm Nov 24, 2012 EST
Yes, I have won, as well. My designs are made to order or custom and paypal does not dispute those. I did not know this. The buyer wanted a full refund plus return shipping. I did not have to refund the buyer. Of course, I eventually did,after the item was returned but not the return shipping. Paypal said paying for that is totally up to the seller.
Posted at 7:58 pm Nov 24, 2012 EST
I have also had them side with me I think every time. I just recently had a buyer that wanted something I didn't offer. She ordered something else and then wanted me to make what she really wanted. Told her I couldn't do it, cancelled the order and refunded the money through paypal. She waited a week or so and then contacted etsy to refute the cancellation because "she didn't get her refund from them". she thought etsy would also refund her I guess, so a double refund lol.
Posted at 12:23 am Nov 25, 2012 EST