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Nobody reads the policy page

Anita Spero avatar
Anita Spero from AnitaSperoDesign 4:35 pm Nov 27, 2012 EST
I get asked many questions every week on subjects that are in my policies.
Where can I put "read my policies" so customers see them before purchasing an item.
I hold strong to my policies for everyone involved. I would hate for a customer to purchase from me then get stuck with a problem because they did not read the policies. I'm not sure that everyone knows we have a policy page.
I know that there is a policy thread...I could not find it.

41 Responses

Lego avatar
Lego from AllegroArts 4:36 pm Nov 27, 2012 EST
heck, some buyers dont even read the listings.
Tori Puente avatar
Tori Puente from holgacontessa 4:36 pm Nov 27, 2012 EST
Sometimes in the actual listing, I see a seller post the link to the policy page.
Sharon avatar
Sharon from ShaktiBeads 4:41 pm Nov 27, 2012 EST
I suggested this idea sometime ago.

I would like to see Etsy add some info regarding shop policies when a buyer checks out.

A simple statement like "It is highly recommended that you read the sellers shop policies before checking out"...or something like that.
Maya avatar
Maya from MinxouriVintage 4:45 pm Nov 27, 2012 EST
I'm thinking of sticking a coupon in there, just to see who reads. I've seen a shop or two do that, with their about page...
Anita Spero avatar
Anita Spero from AnitaSperoDesign 7:29 am Nov 28, 2012 EST
Sharon, Maya...those are good ideas.
I agree.

I've had 4 ppl' since I've been on here say they have been on Etsy a long time and did not even know we had a policy page (personal).
I think many feel there is a universal page for everyone. That we don't have our own policies.
Jennifer avatar
Jennifer from JennysTreasuresForU 7:54 am Nov 28, 2012 EST
I usually read policies before I buy,if that makes you feel any better.lol
What I normally say in my listings after the item description is:
"Information on regular and international shipping,custom orders,and returns and exchanges can be found in my shop policies",and then the link to them.
At least they have a view shop policies under contact shop owner,which is under "Have a Question?" and next to payment methods.Not everyone notices,I'm sure,but I bet some do.
Of course,a few people don't even read descriptions much (or were maybe tired when they read them),so they don't see,but it helps some.
Alexa avatar
Alexa from AVRELIVS 7:56 am Nov 28, 2012 EST
Yup. I get buyers asking questions about things I clearly list in the policy section and even in the listings. As another poster said, some buyers don't even bother to read through the listing.
Holly avatar
Holly from CopperNichols 7:58 am Nov 28, 2012 EST
i think many buyers see the photo, click "purchase", then move on. hence the reason so many crochet and knit pattern sellers get hit with that "i thought i was buying a hat!" conundrum.
Pauline avatar
Pauline from SuedeSentiment

Changed from PoppyDrops on May 10, 2013

 7:58 am Nov 28, 2012 EST
Anita, what about putting a link to your policies right at the top of your shop announcement, or towards the bottom of each or selected listings. They've gotta stumble across it before long!

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