It takes days for a Etsy employee to contact us back when we need advice or a resolution to an immediate problem. Recently you had Rob post what we should do if we need help. Doesn't anyone but me think we need more than a referral to tou's or "go ask another member like a team leader for help if you need it" I recently was being threatened by a person in the etsy community of buyers and sellers and the only place I had to come to was the forums for advice because you don't have a phone line even for YOUR own customers , the Sellers.
The incident happened in real time but your response was 1 week later and it was a generic response that I could tell the person answering had not read my convo to you.
I can only assume that Etsy admin must think that most problems that arise whether it is a buyer or a seller are not really that important and will work themselves out if you just ignore it for a few days. I know that dealing with difficult issues can be a pain but we as sellers do it everyday .
I think you should seriously consider a service line manned by helpful employees.
Today I received an email from Etsy called "What a year", I'm sure many of us did.
I wondered if it was such a great year why can you not afford to a help line for buyers and sellers?
I'm not trying to be mean or cynical, I am just stating something so obviously glaring that many of us feel it should be resolved.
Am I the only one who feels this way?
Signed, Paddlling alone and hoping I see a lighthouse ahead