Dear Admin, In all of the years I have had a shop I have wondered why you don't have telephone number that buyers or sellers can call with problems or questions. It would be wonderful to speak to a real Etsy technician or a person who knows the many tou's and can advise us on what to do in certain situations. ALL big businesses have them they are called customer service lines.
It takes days for a Etsy employee to contact us back when we need advice or a resolution to an immediate problem. Recently you had Rob post what we should do if we need help. Doesn't anyone but me think we need more than a referral to tou's or "go ask another member like a team leader for help if you need it" I recently was being threatened by a person in the etsy community of buyers and sellers and the only place I had to come to was the forums for advice because you don't have a phone line even for YOUR own customers , the Sellers.
The incident happened in real time but your response was 1 week later and it was a generic response that I could tell the person answering had not read my convo to you.
I can only assume that Etsy admin must think that most problems that arise whether it is a buyer or a seller are not really that important and will work themselves out if you just ignore it for a few days. I know that dealing with difficult issues can be a pain but we as sellers do it everyday .
I think you should seriously consider a service line manned by helpful employees.
Today I received an email from Etsy called "What a year", I'm sure many of us did.
I wondered if it was such a great year why can you not afford to a help line for buyers and sellers?
I'm not trying to be mean or cynical, I am just stating something so obviously glaring that many of us feel it should be resolved.
Am I the only one who feels this way?
Signed, Paddlling alone and hoping I see a lighthouse ahead
It takes days for a Etsy employee to contact us back when we need advice or a resolution to an immediate problem. Recently you had Rob post what we should do if we need help. Doesn't anyone but me think we need more than a referral to tou's or "go ask another member like a team leader for help if you need it" I recently was being threatened by a person in the etsy community of buyers and sellers and the only place I had to come to was the forums for advice because you don't have a phone line even for YOUR own customers , the Sellers.
The incident happened in real time but your response was 1 week later and it was a generic response that I could tell the person answering had not read my convo to you.
I can only assume that Etsy admin must think that most problems that arise whether it is a buyer or a seller are not really that important and will work themselves out if you just ignore it for a few days. I know that dealing with difficult issues can be a pain but we as sellers do it everyday .
I think you should seriously consider a service line manned by helpful employees.
Today I received an email from Etsy called "What a year", I'm sure many of us did.
I wondered if it was such a great year why can you not afford to a help line for buyers and sellers?
I'm not trying to be mean or cynical, I am just stating something so obviously glaring that many of us feel it should be resolved.
Am I the only one who feels this way?
Signed, Paddlling alone and hoping I see a lighthouse ahead
