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Check your Paypal accounts for Jan 28
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Original Post
I just got the following email from Paypal
We are writing to let to let you know that we had a technical issue for three hours on January 27th and 28th that impacted transactions from some of your customers. This technical issue caused payments from your customer’s PayPal accounts to be duplicated, which means some of your customers paid more than once for the same transaction. We apologize for this issue and are working hard to make it right.
Last night, we reversed the second transaction back to customer’s PayPal accounts or credit cards. If the duplicate transaction came from their bank account, we have placed the funds in their PayPal account balance and are working today to move them back to their bank account.
If you have any questions or are encountering issues as a result of this matter, please contact us at 1-888-221-1161.
Customers like you are PayPal’s top priority. We appreciate your understanding and patience as we get this situation resolved.
Sincerely,
PayPal
I did have a transaction that day, so I checked my account and not only did Paypal reversed that charge once, but twice, so now the transaction is not paid for at all. I called paypal to straighten this mess out and they advised me to contact the customer again and rebill them for the transaction.
What a mess this is.
Posted at 1:26 pm Jan 30, 2013 EST
Responses
ooo thanks I am off to check
Posted at 1:27 pm Jan 30, 2013 EST
Paypal is really stepping on lots of toes lately :(
Posted at 1:27 pm Jan 30, 2013 EST
I had several PayPal sales yesterday but everything looks fine.
Are you positive this email wasn't spam?
Posted at 1:28 pm Jan 30, 2013 EST
Wow, that sucks BIG time!
I've just checked and mine is fine, phew.
Thanks for hi-liting this
Posted at 1:29 pm Jan 30, 2013 EST
It's not Spam, it was on the news in the UK!
Posted at 1:29 pm Jan 30, 2013 EST
There is thread about this issue in bugs and an announcement yesterday from Etsy about the paypal problems. Id link but on my ipad!
Posted at 1:32 pm Jan 30, 2013 EST
Here is the Bugs thread on the topic:
www.etsy.com/teams/7720/bugs/discuss/11549390/page
I refunded 2 of my 3 overpayments within a few hours, & Paypal did not refund the remaining one. I guess I was lucky
Posted at 1:33 pm Jan 30, 2013 EST
I read somewhere that PayPal did some sort of systems upgrade and is having problems stemming from that.
Posted at 1:34 pm Jan 30, 2013 EST
I see where one of my payments was "removed" on the 28th. Not sure what that means, but it appears to have sent through on another transaction.
Posted at 1:39 pm Jan 30, 2013 EST