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Is Etsy now sending out emails
1 Highlighted Response
We are testing delivery confirmation emails as a part of the Shipping Improvements Prototype: www.etsy.com/teams/10727/shipping-improvements
Your buyer could only receive a delivery confirmation email if you're participating in the Shipping Improvements Prototype and providing estimated delivery dates for your items.
Here's how it currently works:
Once a week, we check to see if you have recent purchases that are past their estimated delivery date and do not have a tracking number (sellers can add a tracking number when they send a shipping notification). If you have recent purchases that meet these criteria, we send one email to confirm whether you received each of the orders. Buyers will receive at most one email per week, and buyers will never be asked to confirm delivery of a specific order more than once. If the seller adds a tracking number when they send a shipping notification, the buyer will not receive a delivery confirmation email.