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Case opened against me!
Hey everyone! While I was on vacation, I put a banner with huge letters saying "Miri Textiles is on vacation! Feel free to browse and make purchases, but please be aware that no shipments will be made until after June 18." I also put this in my shop policies and profile. Well, someone bought an item while I was away, and I shipped it out to her on June 20. Now she's opened a case against me because she hasn't received it. I asked Etsy to close the case a minute ago and sent and contacted the lady via Etsy. I can't find a regular email address for her, so can't contact her that way. I'm afraid! Has anyone had this happen to you? I'm new here and don't really know if I should do anything else.