Payment is to be made at the time of purchase via Paypal or Etsy Payments.

~Can I reserve items?~
Yes, we're happy to put an items/s on hold for you for up to 2 weeks. Please contact me to arrange this.

~When will my item be despatched?~
We always aim to get your purchase sent out as quickly as possible, usually within 3-5 days unless stated otherwise.

~Can I check the shipped date?~
Yes you can by simply logging onto your Etsy and clicking on 'Your Purchases'. If your item is marked as 'shipped' you can check the date by clicking on the invoice.

~When can I expect my item to arrive?~
Once items are made and shipped...
UK - Special Delivery - Next working Day
• Rest of the world -Royal Mail International Signed For 7 - 10 Days

The vast majority of items will arrive well within this time frame but times are dependant on the postal service in your country which means that occasionally they can take longer so please allow up to 25 business days.

~Can I get tracking on my item?~
Yes, in the UK, most items are shipped by Royal Mail Special Delivery.
All international orders are shipped via international signed for.
We will always send you a message to let you know when your Jewellery has been despatched and to give you the tracking number if relevant.

~Can I get express shipping?~
Unfortunately here in the UK we don't have a reasonably priced way of getting items to our overseas buyers any quicker as they still have to clear through customs.

~I haven't received my item - what should I do?~
Worldwide shipping from the UK is normally quick and reliable.

Very occasionally a package may take longer than expected and you should allow up to 25 business days. If your package hasn't arrived by then please get in touch and we will contact the delivery company and send out a replacement if necessary.

Unpredicted events can affect shipping times eg: severe weather conditions, increased security measures etc.

Please be aware of possible delivery times as we can't replace before the 25 days have passed.

♦ We obtain a proof of posting for all packages - UK and International.
♦ Customer is responsible for any customs charges/import duty/taxes etc they may incur in their country.
PLEASE NOTE TO ITALY WE WILL POST USING A SIGNED FOR SERVICE WHICH WILL COST A BIT MORE, PLEASE ASK BEFORE PURCHASING FROM ITALY

Your Jewellery will arrive packaged in gorgeous 'A Wolf and I' boxes.

We love to work to commission so if you have any ideas for custom orders just let us know!! Xx

A Wolf and I Privacy Policy
(Updated 21st May 2018)

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from A Wolf and I on Etsy.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Etsy to power our online store--you can read more about how Etsy uses your Personal Information here: https://www.etsy.com/legal/privacy/. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us at our address if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE OF THE EU
For accounting / invoicing purposes I/we may store and process your information through a third party bookkeeping App and third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I/we are deemed to transfer information about you outside of the EU, I/we rely on the engagement of Amazon Web Services, Inc. ("Infrastructure Provider"), via the third party App, they secure all communications to and from the app using TLS 1.2, and they reject any connections that are not encrypted.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK / INSTAGRAM - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The site is not intended for children under 13 years of age. No one under the age of 13 may provide any personal information to or on our site. We do not knowingly collect personal information from children under 13 years of age. If you are under 13 years of age, do not use or provide any information on this site or on or through any of its features, make any purchases through the site or provide any information about yourself to us, including your name, address, telephone number or email address. If we learn we have collected or received personal information from a child under 13 years of age without verification of parental consent, we will delete that information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at howl [!at] awolfandi.com or by mail using the details provided below:

A Wolf and I Unit 11 Luccombe Business and Craft Centre Milton Abbas DT11OBD United Kingdom