Misia Mae Ltd is committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.

When you buy from our website or register to use our website we need to know your name, postal address and email address. To process an order we also need your credit or debit card number and expiry date, plus any security details that the credit or debit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone except for our dedicated staff. We use HSBC and Stripe, both secure payment services - to process your payments. You can also choose PAYPAL at the checkout, if this is your preferred payment gateway.

We gather this information to allow us to process your orders, register your account and contact you with information regarding your order and to recommend offers and products that maybe of interest to you by email and post.

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual.

From time to time we may provide some information to external agencies for research and analysis purposes.

If you are receiving emails from Misia Mae and would like them to stop, you can either opt out by using the link at the bottom of our emails, or contact us by email at info@misiamae.com.

Cookies

We use cookies to provide the services and features offered on our website, and to improve your experience. Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website, including certain third party services and features offered as part of our website. Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website but you may still use most of the features on our website, including the ability to purchase goods.

Sale of Business

If this business is sold or integrated with another business, your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

Your Details

You warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects. If you would like your details to be removed entirely, please email info@misiamae.com. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Consent

By visiting Misia Mae, you are accepting and consenting to the practices described in this privacy policy and the terms and conditions. If we change our privacy policy, we will post the changes on this page and may place notices on other pages of the website, so that you may become aware of the information we collect and how we use it at all times. Because of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

Security Guarantee

Our website has SSL certificate that enables encrypting the data that is sent via the website, such as credit card information, names or addresses.

Payment Methods

We accept payment online by Visa, MasterCard, and American Express. You can also choose to use PAYPAL, as an alternative payment gateway. In addition, you can also pay for all or part of your order using Misia Mae gift cards.

For further information regarding payment please email at info@misiamae.com.

Updates to our Privacy Policy

Our mission is to provide elegant, on-trend, quality fashion accessories, best customer service and buying experience. We wrote this update to help you understand what information we collect, how we use it and what choices you have about it.

Information collection and use

How do we collect information?

When you buy from our website or register to use our website or communicate with us, we need to know your name, postal address, email address and date of birth. To process an order we also need your credit or debit card number and expiry date, plus any security details that the credit or debit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone except for our dedicated staff. We use HSBC and Stripe, both secure payment services - to process your payments. You can also choose PAYPAL at the checkout, if this is your preferred payment gateway.

All this information requires a direct action by you at that time in order for us to receive it.

Our website uses “Cookies” (small text files sent by your computer each time you visit our website) in order to provide best customer experience when you visit our site.

Use of information

How long do we keep your information for?

We gather this information to allow us to process your orders, register your account and contact you with information regarding your order and to recommend offers and products that maybe of interest to you by email and post as long as you state otherwise by unsubscribing from our emails by following the link at the bottom of our emails or by emailing us directly on info@misiamae.com

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual. From time to time we may provide some information to external agencies for research and analysis purposes.

Choosing how we use your information

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

You may verify the details you have submitted to Misia Mae Ltd by contacting us at info@misiamae.com

You can also contact us by the same method or by unsubscribing to our emails, to change, correct, or delete your personal information controlled by Misia Mae Ltd at any time.

You may request a readable copy of the personal information we hold on you at any time. To do this, please contact us as above.

Please note, we are constantly reviewing how we process and protect information. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.

Governing Law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter, and any dispute, controversy, proceedings or claims of whatever nature in relation to them, shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.