we accept payment through PayPal, Visa and Mastercard.
payment must be made in full and have cleared before items are shipped.

If you would like to buy more than one item, combined postage might be possible. please contact us to find out.

for domestic packages (UK mainland) we use hermes. you can upgrade to next day delivery or recorded if you need the item in a hurry, just send us a message and we can discuss what option you require and any additional cost as a result.

for International orders (i.e. outside the UK) we search for the best option to suit your country and the individual package. if you message us we can discuss the options including tracking, speed, insurance etc.

buyers are responsible for paying any applicable customs fees, taxes, or duties in their respective countries. we am not responsible for any item held by customs. As a buyer, you must be aware of your country's individual laws regarding imports.

we use recycled boxes and we package all items ourselves using bubble wrap, newspaper and cardboard and we wrap our packages very carefully and mark them as fragile. if they arrive damaged or broken and any insurance is invalid then we will compensate you for the broken items with a FULL REFUND but we do ask that before any refund is given we will need photographic evidence. If the broken item was part of a set we can only refund for the actual item, not the whole set.
items are shipped intact and very well packed so unfortunately shipping costs cannot be refunded, we think that as items are fragile we should share the risk of shipping.

for international orders we are usually required to provide your telephone number for the courier/postal service, please provide this when filling out your order. we will NEVER share any of your information with anyone else, we would only use this for issues that relate directly to your order.

as we sell vintage and retro pieces, please, be aware older china has slight imperfections, from marks coming out of the mold, to extra lumps or dents, uneven painting, minor knife and fork scratches slight variations from item to item and some signs of wear especially to gilt edging. where they are significant we will draw attention to them in the item listing but generally they are part of the charm of vintage and retro items. please let us know if that is not acceptable and we will double check for you the items before the purchase.

we will be delighted to reserve items for new customers for 48 hours, but please be aware that after this time the reservation will be removed. sometimes items may show as being reserved for more than 48 hours, these items have been reserved for regular customers who purchase a number of items in order to take advantage of combined shipping rates.