Vocozi

If your order is not to your liking, please contact us. 100% customer satisfaction is our goal. Customer feedback and suggestions are always welcome. Refunds and replacements will be made on a case-by-case basis. If you wish to return a non-personalized item the following conditions apply.

- convo or call me (314-837-2366) before returning the item
- returned items must be in new condition- just like we sent it to you
- buyer must pay return shipping
- buyer will be refunded the cost of the item + sales tax. Shipping charges are not refundable.

Manufacturing defect – If there is a manufacturing error or product defect, please contact us for an immediate replacement or refund.

Personalization errors - Yes, mistakes do happen...
- if the error was ours, and the product received was not as ordered, please contact us for an immediate replacement or refund.
- If the error was due to your mistake when the order was placed, please contact us for a replacement with a 40% discount plus shipping.
NO REFUNDS ON CUSTOMIZED PRODUCTS

Payment for your order can be made through PayPal or by credit card. Please pay within 24 hours of your purchase. Sales tax will be calculated by Etsy according to state regulations. The majority of US states now require sales tax be collected on online purchases.

If you decide to cancel your order, or discover an error in your order, please contact us ASAP. Orders can be cancelled or changed up until the product is manufactured.

All U.S. shipping will be via USPS Priority Mail or USPS First Class Mail. Most products will ship in approx. 3-5 business days from date of purchase. Order fulfillment times vary with our workload. During peak selling times, it may be 5-8 days from date of purchase. If you need an item by a specific date, please let me know. We will make every effort to honor your request.

We do not guarantee USPS delivery dates. Priority Mail delivery service days are an estimate by the USPS. An order shipped USPS Priority Mail 2 day is not guaranteed to be delivered in two days.

**** I DO NOT ALLOW RETURNS OR ISSUE REFUNDS FOR A DELAYED ORDER ****

We will ship up to 4 pounds international by USPS First Class Package International Service. Buyer is responsible for any charges levied by Customs.

INTERNATIONAL BUYERS: Please be aware that you will be responsible for any taxes, VAT, customs duties, handling/brokering fees or other amounts that may be levied by your home country for importing. Check with your Customs Office and/or Postal Service if you are concerned about possible tariffs. Our government requires a customs declaration of value form on all parcels leaving The United States.
We cannot declare any items you purchase as a gift.

All U.S. orders are shipped USPS Priority Mail with delivery confirmation with the exception of business card holders, easel stands, baby bibs, license plates, hardboard coasters and phone covers. Bibs, card holders, easel stands, license plates, hardboard coasters and phone covers are lightweight and will be shipped USPS First Class Mail with delivery tracking. Utilizing First Class mail for lighter items allows me to pass the savings on to the buyer with lower shipping fees.

If delivery of a USPS order is delayed, we must allow a minimum of 30 days before a replacement order is shipped. The USPS does not allow an insurance claim until the order is lost for 30 days. Replacement orders will be shipped with signature required at time of delivery.