Unfortunately, due to the fact that my items are hair accessories, I cannot resell items that are returned for the safety of my client's hair health. Also due to the custom nature of the crowns, I cannot accept returns. But please message me because all cases are unique and customer service is my priority.

If your item was damaged in transit please message me on etsy or email me at heathersfeather1@gmail.com with a photo of the damage. After receiving the photo then I ask that you please ship the damaged item back and a new one will be shipped to you. While rare, it does happen from time to time.

I can not refund any orders lost by the postal service or because of customs. I will provide you with a tracking number as soon as your order ships! Unfortunately I will not accept responsibility for lost packages nor will I provide any refund for lost items. If I was to fail to provide you with a tracking number, I accept full responsibility and will refund your order. I do appreciate you understanding that as these are such unique and special items I cannot accept returns but am HAPPY to exchange or remake your item as soon as the item is returned to me. Buyer is responsible for shipping. Thank you for visiting my store!